I just downloaded the demo and started the tutorial, but it only shows blank pages. That is to say: it shows a basic structure on the left, but anything I click on is empty.
What is going on? Am I missing something? Is this a bug? Or is this supposed to happen and am I missing something?
Needless to say it saps my will to live that I already have to contact support within minutes of opening the software. Can’t say this is a very good advert. I I want something that causes me a hassle, I can keep on using Word. But I am still willing to be converted if someone can help me out.
I would try restarting the software, and if that fails rebooting the computer. This sounds like the program has run out of memory. Perhaps you are running too many things at once for the machine. If things run slow and there is a lot of hard disk activity, that is another sign that memory is low.
To be clear the blank page thing shouldn’t happen when RAM is full, that’s indeed a bug we’re still sorting out. It is, as I’m sure you can imagine, somewhat difficult to reproduce.
I had the same issue after installing the update. I solved it by deleting the tutorial file and then reinstalling the tutorial from the help-interactive tuturial menu selection.
Do you still have a copy of the tutorial that did not load correct? It would be nice to take a look at that if you do. If you could just zip it up and e-mail it to windows.support AT literatureandlatte DOT com. Include a link to this thread so the person getting it can cross-reference the issue (I may not be the one that sees it initially).