Two dashes not converting to an em-dash, three periods not converting to ellipsis

I’m using Win10
Screenplay format
I have the option boxes checked, but it’s not working.

Bump. Any ideas?

Hi,
You haven’t mentioned whether you have set these up the way you want them using the menu Tools - Options - Corrections.

If not, that will hopefully solve your problem.

If you have set this up, then I can’t help because this works for me and I haven’t faced this problem.

Cheers.

I did mention it, or at least that’s what I meant when I said I have the options boxes checked.

Anybody else have an idea?