Unable to Import Template

How do I import a Template into Scrivener for Windows? I’ve tried everything I can think of, but nothing works.

I’m using the trial version. My Mac version has no problem importing templates. Is there a difference in file extensions between Mac and Windows?

If someone could give me a step-by-step (with very specific details) I’d greatly appreciate it.

Also, I searched a lot here before posting this. I apologize if it’s already been explained and I just missed it.

Thank you.

I think this might be a bug with the template viewer itself. I just tested adding some Mac templates to Windows, and when I did so, I saw nothing appear in the category they should have appeared in (Blank is what I tested). However if I restarted the program and clicked around a bit, they eventually showed up. Does this match what you are seeing?