Unable to install

Hi I have just downloaded the software but am unable to install it.
A pop-up box has appeared that just says ‘unspecified error’ and a red cross.
I am using Windows 10.
Any help would be appreciated.
Thanks

Have you attempted to re-download the installer? It’s possible your first download was corrupted in some way. Also, perhaps try to run the installer as an administrator. I believe I also remember someone saying that their anti-virus was flagging the installation in some way on their machine, so you may want to whitelist the installer or temporarily deactivate your AV.