RESOLVED - Very helpful Support person at L&L, Astrid, untangled the problem for me. I bought Scrapple through The Writer’s Store - I always thought that was L&L’s storefront. Turns out TWO serial #s are needed - first to unlock the Writer’s Store for me, then the second from L&L to actually register the program - couldn’t get that until I’d gone through the routine with the Writer’s Store.— 3rd party sales confusion.— Leaving my original post up in case it’s useful for anyone.
I’ve sent a request for help to Support, but am bringing this up here also in case a solution is arrived at more quickly.
Bought Scrapple - Downloaded and installed. Looked at all instructions, the Read First PDF and all - the popup when opening the program asks for a Serial Number Name - an odd way to put it, but I see from the info I’ve read it wants my name, the one used when I bought the program. I have the serial # copy and pasted (several times to make sure I had it right) - but it doesn’t accept any name I put in. I try my actual name, my email, my Literature and Latte username - I keep getting the Invalid message.
Makes no sense. I’m out of choices of what to enter.
This problem sound familiar? Any known solutions?