Upgrading from Scriv 1 license to Scrive 3 on Windows 10

I purchased Scrivener for Windows 1 on June 20, 2020. At that time it included a free upgrade to Windows 3. I subsequently upgraded and it worked fine.

I recently had to reinstall Windows 10, Before I did, I deactivated Scrivener 3.

I reinstalled Scriv 3 on Win 10. I tried to enter the license number I received for Scriv 1 and it failed, saying this was the wrong number.

Can I receive a license appropriate for Scrivener 3? How should I proceed?

For confidentiality reasons, Iā€™d like to direct you to two tools that will allow us to help you with this question but outside of the forum.

We have a license recovery tool available, and you can enter your email address there. Our licensing server should send you your Scrivener license.

If it does not, please use our Contact Us resources and request assistance in retrieving your license.

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Thank you very much! The license recovery tool that you linked worked perfectly.

Cheers!

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