Using Scrivener 2.1 with OX10.4.11-- unable to export files

As it says in the topic header-- the update downloaded automatically, and now I’m wishing I could reinstall 2.0 and defer the upgrade until I buy a laptop with a newer OS… but my problem right now is that Scrivener doesn’t export files when I ask it to. Perhaps I’m missing something or (as I suspect) there are some incompatibility issues with the update + an older OS?

So… I’ve looked quickly around L+L but haven’t found a page for downloading previous versions (however, it may be simple lack of sleep, or something). Any advice appreciated.

Are you getting some kind of error message when you export, or is it just silently failing? What are the exact steps you are using? For example:

  1. Selecting three folders from the Research folder
  2. Using File/Export/Files...
  3. Setting the format to Plain-text (.txt)
  4. Turning off all extra options except for Notes.
  5. Selecting the Desktop folder to export to
  6. Clicking Okay

Amber, thanks for replying. I’ve been following the same steps that I had been using previously, in 2.0: select file, then choose “Export” from the dropdown menu under “Edit”, and then “Files”. This used to bring up a box where I could choose the format, but now nothing happens at all… I’ve been copying and pasting text into Word files when I’ve needed to, but obviously I’d much rather do it quickly using the Export function. Any ideas?

Hmm, that almost sounds like perhaps your copy got corrupted. Have you tried deleting the application and re-downloading it? If you bought from Apple, you’ll need to use the App Store program to install again; otherwise you can download from here.

I’m getting this problem too…

Luckily I have 2 Macs, one running tiger (ancient Titanium) and a newer iMac running Snow Leopard. I can use 2.1 OK on Tiger, and I can compile, but I have noticed that the new Export Outline feature doesn’t work - it fails silently - never gets as far as asking for a filename. I’ll investigate further if you want me too but it’s not a critical problem for me…

Sue.

Is this the “Outliner Contents as CSV…” or “OPML File” that is broken? Either of those could be interpreted as exporting an outline, depending on how you squint at it. I don’t have a Tiger computer to test on any longer, so at this point I’ll just be collecting data for when Keith gets back.

I am aware of a crash when using Compile/PDF on Tiger (this can be worked around by choosing Print and then making the PDF from there), but I don’t have anything on export problems yet.

I am having an issue with Scrivener 2.1 and I’m on a MacOS10.6.8.
When I do the compile it just hangs there. I cancel it, and once or twice I’ve gotten a compile to work in the past week, but I have tried it five or six times today and it won’t generate the document. Any ideas?

Julie,

Could you post the contents of your ~/Library/Application Support/Scrivener/Logs/Console.log file to this thread? That might contain information on what is getting stuck. Best way to get good data is to try compiling, let it hang, and then while it is hung up, access this log file.

Scrivener(759,0xa0032540) malloc: *** mmap(size=38596608) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=46288896) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=30859264) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 11:09:24.854 Scrivener[759:207] Out of memory. We suggest restarting the application. If you have an unsaved document, create a backup copy in Finder, then try to save.
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 11:11:34.055 Scrivener[759:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Scrivener(759,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 15:52:05.651 Scrivener[759:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Scrivener(759,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:04:32.223 Scrivener[759:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Scrivener(759,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:06:29.480 Scrivener[759:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Scrivener(759,0xa0032540) malloc: *** mmap(size=20135936) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=13422592) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:10:01.880 Scrivener[759:207] Out of memory. We suggest restarting the application. If you have an unsaved document, create a backup copy in Finder, then try to save.
Scrivener(759,0xa0032540) malloc: *** mmap(size=13422592) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=13950976) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:11.519 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:11.520 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:12.637 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:12.638 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:13.233 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:13.863 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:14.492 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:15.422 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’
Scrivener(759,0xa0032540) malloc: *** mmap(size=13307904) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-07-29 16:14:15.946 Scrivener[759:207] CGImageDestinationFinalize failed for output type ‘public.tiff’

7/29/11 4:04:32 PM Scrivener[759] Attempt to allocate 33554432 bytes for NS/CFData failed

This is also in the file when I was trying to compile.

Now of course I did manage to get it to compile this afternoon. I don’t know what was different, and I couldn’t get the usual compile options to work, but I did get what i needed (had a deadline with dissertation advisors so I was relieved to get something!) Thank you for looking into this!

Julie

Thanks. I’ll make sure Keith gets a look at this when he returns.

It’s “Outliner Contents as CSV…” that doesn’t seem to do anything. I haven’t tested it exhaustively but I’m using the same downloaded version of Scrivener on both machines, on the same project files. It works fine on Snow Leopard. Compile (MultiMarkdown → LaTeX) works fine on both machines too…

Not urgent for me - I was just exploring the new features. Love the new ‘total’ progress bars for chapters in the outliner and the export will be really useful but probably not until my next project.

Happy bug hunting!

Interesting, I hadn’t tested on Lion lately, so I gave it another shot. I used a fresh Tutorial project so that I had a decent amount of data to work without without too many potential complicating factors. I selected the Part I folder, switched to Outliner view and left the columns as set up for that project (Title & Synopsis, Label, and Status). I then exported six different files using all of the possible variations (CSV, TSV, TXT / Visible columns, All Columns). Each file has 14 rows, so 13 data rows including a header row.

I’d suggest the same routine I recommended above for Julie. Try following the steps you took before on the same project, verify that there is no output file in the save location, and then gather any console data available and post it here. Thanks!

Downloaded, reinstalled… same problem-- can’t export files or OPML files or Comments. (Is there anywhere to download the previous version, btw? :slight_smile: )

edit: Just to clarify, it’s a “silent” fail-- I follow the steps for exporting files and nothing happens.

Sure thing, here is the link to 2.0.5. That won’t fix OPML of course, as that feature is new to 2.1. I wouldn’t suggest going all the way back to 2.0—tons of bugs have been fixed since then.

Another thing you could try is downloading the 2.1.0.5 beta, so long as you are installing things. This particular issue isn’t mentioned in the change notes, but it doesn’t hurt to try.

Oh, and if you get a chance to recover some console data before you retrograde, that would be appreciated. No big deal if you can’t though as it’s probably similar to the above; everything else sounds the same.

Any progress with this? I am still not able to consistently compile things and it is getting frustrating.

Hi,

Yes, this has been fixed for 2.1.1. I’ll get a beta up in the next few days.

Thanks for your patience,
Keith

I’ve just uploaded a new beta (2.1.0.5 build 14900), which should fix this issue:

https://forum.literatureandlatte.com/t/scrivener-2-x-update-betas-download-here/11262/1

All the best,
Keith

Downloaded the Beta, tried to compile. Wouldn’t compile. This from the log
Scrivener(1142,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-09-02 15:59:08.187 Scrivener[1142:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Tried it again. This from the log:
2011-09-02 15:59:08.187 Scrivener[1142:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=29949952) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
Scrivener(1142,0xa0032540) malloc: *** mmap(size=33554432) failed (error code=12)
*** error: can’t allocate region
*** set a breakpoint in malloc_error_break to debug
2011-09-02 16:01:44.541 Scrivener[1142:207] Attempt to allocate 33554432 bytes for NS/CFData failed
Are others having this problem? Is there anything else I can do?

I thought perhaps upgrading to Lion might help the issue - and I was planning to upgrade. No such luck. Still no compiles for me working on Lion and using the new beta.