Not a heavy user, but I like Scapple and I have one reasonably complex document (ca. 90 notes) which I open regularily.
Today I was surprised to see an update to Scapple which I installed.
Now a large proportion (ca. 40%) of my notes have disappeared. I can see no logic behind which one has gone.
I will be downgrading to 1.4.2.
I wonder if anyone else has had this issue?
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If you could send a copy of this .scap file to technical support, that would help us figure out what is going on. As far as I know, nobody else has reported anything like that, in around a year of beta testing. So you may have hit upon a very unusual case.
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This is happening to me too. I opened a file and it says ā300 notesā at the bottom, but almost all of them are gone. I can only see about 30.
Then I tried to zoom out and I realized that the zoom is screwed up too and I canāt get to some of the notes at the top of the screen. I clicked āresetā on the zoom slider and now I canāt see any notes unless I zoom in and make them really big and I can move around. When I click reset, it zooms all the way out and shows nothing, and thereās no way to move around and find anything.
Okay, if the footer bar still says 300, they should all be there, but there are two problems weāve spotted as a result of this report, that can cause it to seem as though notes are missing:
- Zooming seems to be āfocusedā on a spot below the actual top of the board, such that zooming out far enough can cause notes to end up outside of the area you can scroll to.
- Stacks can be moved around, perhaps far enough away that they seem to have vanished. They may also end up overlapping other notes in doing so, hiding them.
Also stacks can get shuffled within the stack, but that in and of itself wonāt make it seem as though notes have vanished. It isnāt clear yet why that happens, and in very simple tests it does not. But we do have a sample board, gratefully provided by the OP, that demonstrates all three of the issues here, so we should be able to get to the bottom of it.
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Thank you. In the meantime, can you tell me how to downgrade to the previous version on MacOS Sequoia?
You can always download the previous version of our software from the respective release notes page.
Thank you.
FYI, I opened the same file in both versions and the missing notes do not seem to be the result of them being outside the viewable area or behind other notes. A bunch of them are just gone. For example, there will be two stacks of notes side by side in the old version and in the new version the left stack is missing and the first note on the right stack is also missing.
If itās not something you can demonstrate with a checklist from a blank project made in 1.4.2, opened in 1.5.0 with missing (presumably not displayed) notes, then as indicated above, the most efficient way to communicate a bug is usually with sample data.
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I was really happy with 1.5 having the tabs back. Even the uncomfortable bug that broke the stacked notes was gone.
But Iām having random scattering and disordering of ALL the notes in the document. Iāve just lost 1 hour reordering a whole document I had just created from scratch (so no 1.4 imported document).
It happened when I duplicated the document. At that moment, not only the newly duplicated document was in complete disorder but also the original document. Scapple had moved all my notes in different places, some mixed with other stacks, some in the bottom of the document. It also removed my background shapes.
I saw this behavior when I installed 1.5 and it opened my 1.4.2 notes. There were some notes in random places, so I supposed it was a compatibility issue.
But this bug has been pretty serious. I have downgraded to 1.4.2 again. Iām missing the tabs, but I cannot rely on 1.5 until itās stable enough.
I hope this information helps to fix the problem.
Iāve merged your post with the existing bug report thread for this issue.
As you note, downgrading is the only workaround right now, if youāve seeing this issue in your boards. Weāre working on a fix, and in fact I have a build I need to test already.
Okay, I have a test build for you all to try:
In my testing against the sample data a user provided, the layout is solid compared to 1.4.2. There is still a small issue with how zoom can crop out the top of the board, but this build only tests this one fix.
In particular, @Softy, if you can check and see if the āmissingā notes in your 300 note board are all back where they should be in this build, that would be great! Since I donāt have any test data from you on this, nor any other reports of notes actually going missing, this is the one question mark.
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Test build works for my document.
Thanks!
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Downgrade to 1.4.2 worked for me. The shuffle fix build didnāt. Iām on Sequoia 15.2.1.
@ssinkler Well thatās disappointing! Would you be able to send a copy of the project thatās not opening correctly in the 1.5 shuffle fix build (but is correct in 1.4.2) to tech support? It would help the developer significantly to be able to see and test with a sample that isnāt corrected with the fix implemented.
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Iām experiencing consistent issues with the new version: every time I open the software, I must reorganize elements.
The shuffle build hasnāt fixed this problemāelements still fail to maintain their positions when saving and reopening a file.
Iām using a Mac Studio with Sequoia 15.3.1
@Chris2 Thanks for reporting this (though Iām sorry youāre experiencing it). We havenāt been able to reproduce the problem since the shuffle fix posted above, so it would be incredibly helpful if youād be willing to share a copy of your board that isnāt opening correctly in that test build. You can make a copy of the board and then obfuscate the text with a find/replace, if you like, or trim it downājust as long as itās reproducing the issue, thatās all weād need. Then zip and send that to our support address. Weād really appreciate it!
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