Greetings! I began using Scrivener yesterday (Nov 23, 2021), and was greeted with a crash right out of the gate. I started Scrivener from the Mac OS (12.0.1, Mac Mini M1) Launchpad, and before I even managed to read the first window…crash. I wasn’t able to fiddle with it any more yesterday, so I opened it again today—no crash!—and walked through the tutorial. I have been able to open two new files, explore and write a bit, but I have experienced 3 or 4 random crashes while using the software. One, I remember, was when I was fiddling with the theme to change it from dark to light. Unfortunately I can’t recall what prompted the others. I know, I know, it doesn’t help much, but maybe even starting this discussion will help raise awareness that crashes are happening. There are no Crash Reports in the Library, by the way, but I have automatic reporting to Apple enable, so if that information would help, please inform me on how to retrieve those crash reports and I’d gladly send them along. Cheers!
I’m not an Mac OS user, but I think it would help if you let me know which version of Scrivener you’re using, no?
Certainly! Version 3.2.3 (14869)
Welcome @immerser. That is not at all normal and I would expect a slight problem with the download… The first thing I would try is clearing my browser’s cache (to ensure there are no gremlins lurking) then downloading Scrivener again. I’d use an App deleter to remove all the background .plist etc. files and then re-install and try it again. Remember, whatever you wrote is stored separately from the program so keep a note of where it is on your disk.
If you don’t want to go that far, the other thing I’d try is, with Scrivener closed, go to Go → Library → Preferences (to access the Library hold down the Opt key as you click on the Go menu … but maybe you already know that!) and find the ‘com dot literatureandlatte dot scrivener3 dot plist’ file and drag it to the desktop. Then try starting Scrivener again.
Hope that helps.
Mark
Okay, I deleted and reinstalled after using AppZapper to delete all the relevant files (including the plist mentioned). Upon opening the app, when the first window pops up to have me select the folder, it crashed before I had a chance to select anything.
It may be a bit much, but for those with technical knowledge, here’s the Mac-generated Crash Report (in two parts, because of character limit):
Process: Scrivener [97427]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener3
Version: 3.2.3 (14869)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2021-11-24 15:13:47.9889 -0300
OS Version: macOS 12.0.1 (21A559)
Report Version: 12
Anonymous UUID: EC964B50-85B1-8AA7-6B92-62DA120D63F3
Sleep/Wake UUID: 9035FB56-D3FC-4ED4-9239-9CA5A52AB5C6
Time Awake Since Boot: 500000 seconds
Time Since Wake: 4200 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Codes: 0x0000000000000001, 0x0000000000000010
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [97427]
VM Region Info: 0x10 is not in any region. Bytes before following region: 4309106672
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
__TEXT 100d7c000-1013e0000 [ 6544K] r-x/r-x SM=COW …cOS/Scrivener
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Paddle 0x10170bbd0 __45-[PADProduct verifyActivationWithCompletion:]_block_invoke + 40
1 Paddle 0x10170bbc8 __45-[PADProduct verifyActivationWithCompletion:]_block_invoke + 32
2 Paddle 0x10170bebc __52-[PADProduct verifyActivationDetailsWithCompletion:]_block_invoke + 92
3 libdispatch.dylib 0x18a7d0e60 _dispatch_call_block_and_release + 32
4 libdispatch.dylib 0x18a7d2bac _dispatch_client_callout + 20
5 libdispatch.dylib 0x18a7e10ac _dispatch_main_queue_callback_4CF + 944
6 CoreFoundation 0x18aa9de60 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16
7 CoreFoundation 0x18aa5b820 __CFRunLoopRun + 2540
8 CoreFoundation 0x18aa5a694 CFRunLoopRunSpecific + 600
9 HIToolbox 0x1935d0990 RunCurrentEventLoopInMode + 292
10 HIToolbox 0x1935d0704 ReceiveNextEventCommon + 552
11 HIToolbox 0x1935d04c4 _BlockUntilNextEventMatchingListInModeWithFilter + 72
12 AppKit 0x18d5afaec _DPSNextEvent + 844
13 AppKit 0x18d5ae390 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332
14 AppKit 0x18d861ee8 -[NSApplication _doModalLoop:peek:] + 308
15 AppKit 0x18d8609d8 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 72
16 AppKit 0x18d860974 __35-[NSApplication runModalForWindow:]_block_invoke + 112
17 AppKit 0x18d860104 _NSTryRunModal + 128
18 AppKit 0x18d85ffb4 -[NSApplication runModalForWindow:] + 148
19 Scrivener 0x100ff8a64 0x100d7c000 + 2607716
20 Scrivener 0x100df3824 0x100d7c000 + 489508
21 CoreFoundation 0x18aa51160 CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 28
22 CoreFoundation 0x18aaf4ae4 ___CFXRegistrationPost_block_invoke + 52
23 CoreFoundation 0x18aaf4a50 _CFXRegistrationPost + 456
24 CoreFoundation 0x18aa1fe10 _CFXNotificationPost + 720
25 Foundation 0x18b8d95e0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 96
26 AppKit 0x18d5b87fc -[NSApplication _postDidFinishNotification] + 340
27 AppKit 0x18d5b8514 -[NSApplication _sendFinishLaunchingNotification] + 236
28 AppKit 0x18d5b5f14 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 580
29 AppKit 0x18d5b5afc -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 780
30 Foundation 0x18b906834 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 344
31 Foundation 0x18b906670 _NSAppleEventManagerGenericHandler + 96
32 AE 0x1911e075c 0x1911d4000 + 51036
33 AE 0x1911e00b4 0x1911d4000 + 49332
34 AE 0x1911d8f84 aeProcessAppleEvent + 488
35 HIToolbox 0x1935e1dfc AEProcessAppleEvent + 68
36 AppKit 0x18d5afed8 _DPSNextEvent + 1848
37 AppKit 0x18d5ae390 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332
38 AppKit 0x18d5a03b0 -[NSApplication run] + 596
39 AppKit 0x18d571a84 NSApplicationMain + 1064
40 dyld 0x1016590f4 start + 520
Thread 1:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 7:
0 libsystem_pthread.dylib 0x18a98c2bc start_wqthread + 0
Thread 8:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x18a955954 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x18a955d00 mach_msg + 76
2 CoreFoundation 0x18aa5ce38 __CFRunLoopServiceMachPort + 372
3 CoreFoundation 0x18aa5b2f0 __CFRunLoopRun + 1212
4 CoreFoundation 0x18aa5a694 CFRunLoopRunSpecific + 600
5 AppKit 0x18d71cc24 _NSEventThread + 196
6 libsystem_pthread.dylib 0x18a9914ec _pthread_start + 148
7 libsystem_pthread.dylib 0x18a98c2d0 thread_start + 8
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x18a955954 mach_msg_trap + 8
1 libsystem_kernel.dylib 0x18a955d00 mach_msg + 76
2 CoreFoundation 0x18aa5ce38 __CFRunLoopServiceMachPort + 372
3 CoreFoundation 0x18aa5b2f0 __CFRunLoopRun + 1212
4 CoreFoundation 0x18aa5a694 CFRunLoopRunSpecific + 600
5 CFNetwork 0x18f85ffe0 0x18f5f2000 + 2547680
6 Foundation 0x18b92c358 NSThread__start + 808
7 libsystem_pthread.dylib 0x18a9914ec _pthread_start + 148
8 libsystem_pthread.dylib 0x18a98c2d0 thread_start + 8
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x00006000037b8420 x3: 0x00000001e42d3030
x4: 0x0000000000000000 x5: 0x00000000ffffffff x6: 0x0000000000000000 x7: 0x00006000003708f0
x8: 0x01000001e369bd81 x9: 0x0100000000000000 x10: 0x01000001e369bd81 x11: 0x02000001e369bd81
x12: 0x0000000000000008 x13: 0x000000011b9078a0 x14: 0x0000000000000001 x15: 0x00000001e366d248
x16: 0x000000018a81c300 x17: 0xb24700018aa13d34 x18: 0x0000000130233940 x19: 0x00006000037b8420
x20: 0x0000000000000003 x21: 0x00006000037b8c30 x22: 0x0000000000000000 x23: 0x0000000000000114
x24: 0x0000000000000000 x25: 0x00000001016c4660 x26: 0x0000600002d27880 x27: 0x000000000000000f
x28: 0x0000000002ffffff fp: 0x000000016f080780 lr: 0x000000010170bbc8
sp: 0x000000016f080760 pc: 0x000000010170bbd0 cpsr: 0x60000000
far: 0x0000000000000010 esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x101700000 - 0x101753fff com.paddle.Paddle (4.2) <21c456a7-2f64-3dbe-9d98-eea6fafaac45> /Applications/Scrivener.app/Contents/Frameworks/Paddle.framework/Versions/A/Paddle
0x18a7cf000 - 0x18a815fff libdispatch.dylib () <3d7a56a3-23bf-3077-b5c6-9ce65ce7333e> /usr/lib/system/libdispatch.dylib
0x18a9d8000 - 0x18af1bfff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1935a0000 - 0x1938cffff com.apple.HIToolbox (2.1.1) <98ea191e-b6f8-3036-b267-eeadb5f03c7d> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x18d56e000 - 0x18e41ffff com.apple.AppKit (6.9) <518f4e68-c324-320f-9d7f-85c224eae972> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x100d7c000 - 0x1013dffff com.literatureandlatte.scrivener3 (3.2.3) <810b1ce0-32be-33d4-8391-3a15781907e0> /Applications/Scrivener.app/Contents/MacOS/Scrivener
0x18b8cf000 - 0x18bcbcfff com.apple.Foundation (6.9) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x1911d4000 - 0x191245fff com.apple.AE (924) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x101654000 - 0x1016b3fff dyld () <86a8ba48-8bb4-3b30-9cda-051f73c74f44> /usr/lib/dyld
0x18a98a000 - 0x18a996fff libsystem_pthread.dylib () <4786e19a-9312-38e6-80ef-9c1394548118> /usr/lib/system/libsystem_pthread.dylib
0x18a954000 - 0x18a989fff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x18f5f2000 - 0x18faa9fff com.apple.CFNetwork (1325.0.1) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 768K 6
Activity Tracing 256K 1
CG backing stores 768K 4
CG image 1008K 9
ColorSync 576K 29
CoreAnimation 4496K 68
CoreGraphics 32K 2
CoreServices 112K 1
CoreUI image data 1296K 18
Foundation 48K 2
Kernel Alloc Once 32K 1
MALLOC 263.6M 60
MALLOC guard page 288K 16
MALLOC_MEDIUM (reserved) 600.0M 5 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
SQLite page cache 192K 3
STACK GUARD 56.2M 10
Stack 12.8M 10
VM_ALLOCATE 1.0G 15
__AUTH 2477K 292
__AUTH_CONST 18.7M 471
__DATA 15.2M 466
__DATA_CONST 17.6M 484
__DATA_DIRTY 1687K 202
__FONT_DATA 4K 1
__LINKEDIT 573.0M 12
__OBJC_CONST 3272K 260
__OBJC_RO 81.8M 1
__OBJC_RW 3088K 1
__TEXT 462.9M 502
__UNICODE 588K 1
dyld private memory 1024K 1
libnetwork 128K 8
mapped file 835.2M 232
shared memory 848K 14
=========== ======= =======
TOTAL 4.3G 3209
TOTAL, minus reserved VM space 3.3G 3209
Full Report
{“app_name”:“Scrivener”,“timestamp”:“2021-11-24 15:13:48.00 -0300”,“app_version”:“3.2.3”,“slice_uuid”:“810b1ce0-32be-33d4-8391-3a15781907e0”,“build_version”:“14869”,“platform”:1,“bundleID”:“com.literatureandlatte.scrivener3”,“share_with_app_devs”:1,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 12.0.1 (21A559)”,“incident_id”:“023E038A-2778-421F-9996-3395D18C67E5”,“name”:“Scrivener”}
{
“uptime” : 500000,
“procLaunch” : “2021-11-24 15:13:41.6966 -0300”,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “Macmini9,1”,
“procStartAbsTime” : 12182182799062,
“coalitionID” : 43705,
“osVersion” : {
“train” : “macOS 12.0.1”,
“build” : “21A559”,
“releaseType” : “User”
},
“captureTime” : “2021-11-24 15:13:47.9889 -0300”,
“incident” : “023E038A-2778-421F-9996-3395D18C67E5”,
“bug_type” : “309”,
“pid” : 97427,
“procExitAbsTime” : 12182333581115,
“translated” : false,
“cpuType” : “ARM-64”,
“procName” : “Scrivener”,
“procPath” : “/Applications/Scrivener.app/Contents/MacOS/Scrivener”,
“bundleInfo” : {“CFBundleShortVersionString”:“3.2.3”,“CFBundleVersion”:“14869”,“CFBundleIdentifier”:“com.literatureandlatte.scrivener3”},
“storeInfo” : {“deviceIdentifierForVendor”:“B2E38D17-4745-5ED7-AA7B-D63D5B6C912C”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.literatureandlatte.scrivener3”,
“crashReporterKey” : “EC964B50-85B1-8AA7-6B92-62DA120D63F3”,
“wakeTime” : 4200,
“sleepWakeUUID” : “9035FB56-D3FC-4ED4-9239-9CA5A52AB5C6”,
“sip” : “enabled”,
“vmRegionInfo” : “0x10 is not in any region. Bytes before following region: 4309106672\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n—> \n __TEXT 100d7c000-1013e0000 [ 6544K] r-x/r-x SM=COW …cOS/Scrivener”,
“isCorpse” : 1,
“exception” : {“codes”:“0x0000000000000001, 0x0000000000000010”,“rawCodes”:[1,16],“type”:“EXC_BAD_ACCESS”,“signal”:“SIGSEGV”,“subtype”:“KERN_INVALID_ADDRESS at 0x0000000000000010”},
“termination” : {“flags”:0,“code”:11,“namespace”:“SIGNAL”,“indicator”:“Segmentation fault: 11”,“byProc”:“exc handler”,“byPid”:97427},
“vmregioninfo” : “0x10 is not in any region. Bytes before following region: 4309106672\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n—> \n __TEXT 100d7c000-1013e0000 [ 6544K] r-x/r-x SM=COW …cOS/Scrivener”,
“extMods” : {“caller”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“system”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“targeted”:{“thread_create”:0,“thread_set_state”:0,“task_for_pid”:0},“warnings”:0},
“faultingThread” : 0,
“threads” : [{“triggered”:true,“id”:5159789,“threadState”:{“x”:[{“value”:0},{“value”:3},{“value”:105553174692896},{“value”:8123134000,“symbolLocation”:0,“symbol”:"_NSDictionary0__struct"},{“value”:0},{“value”:4294967295},{“value”:0},{“value”:105553119873264},{“value”:72057602148253057,“symbolLocation”:72057594037927937,“symbol”:"OBJC_CLASS$NSError"},{“value”:72057594037927936},{“value”:72057602148253057,“symbolLocation”:72057594037927937,“symbol”:"OBJC_CLASS$NSError"},{“value”:144115196186180993,“symbolLocation”:144115188075855873,“symbol”:"OBJC_CLASS$NSError"},{“value”:8},{“value”:4757420192},{“value”:1},{“value”:8110133832,“symbolLocation”:0,“symbol”:"OBJC_CLASS$___NSDictionary0"},{“value”:6618727168,“symbolLocation”:0,“symbol”:“objc_retain”},{“value”:12846236468718419252,“symbolLocation”:12846236462097629184,“symbol”:"-[__NSDictionary0 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Model: Macmini9,1, BootROM 7429.41.5, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Philco, 1920 x 1080 (1080p FHD - Full High Definition), Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Sep 13 2021 21:06:59 version 18.20.310.14.7.8.119 FWID 01-9d72ee4a
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB30Bus
USB Device: Keyboard Hub
USB Device: USB OPTICAL MOUSE
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Thunderbolt Bus: Mac mini, Apple Inc.
Thunderbolt Bus: Mac mini, Apple Inc.
By the way, feel free to tell me if this is too much info for this forum—if there’s a better way to do this, I’m all ears.
There’s no such thing as “too much information” (when troubleshooting). But I’d definitely submit a bug report here to speed things up:
If I ever have a lengthy crash report like that, I copy it all into a TextEdit file and attach that. It doesn’t fill the forum with long scrolling through details which mean nothing to most people on the forum (the vast majority of us are users!) but is available for the support team to pass on to Keith, for whom it will be of real use…
But it’s better to have it here than not. As for the Apple crash reporter, my understanding is that it rarely gets passed on to individual developers, so I copy it all into a text edit file and email it to whoever will need it.
Mark
I usually think it is worth running a utility like Onyx when I have “mysterious” problems: https://titanium-software.fr/en/onyx.html
Second the Onyx suggestion.
Having Scrivener crash in a brand new installation suggests there could be a conflict with something else on your system. You might try booting in Safe Mode, which you can get to by holding the Shift key when you hear the Mac startup tone.
I have been using the latest version of Scrivener for 3 weeks now and have had countless crashes and all pretty random. I have reported them all. I am using Mac OS 11.6 and Scrivener 3.2.2 Ha I just went to check the version and ti had crashed again! It would be nice to get this sorted as I wanted to buy it with my NanNoWinner discount, but this and a writing history bug are putting me off a bit. Here is my latest crash report in brief if anyone is interested:
Hardware:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro15,4
Processor Name: Quad-Core Intel Core i5
Processor Speed: 1.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 8 GB
System Firmware Version: 1554.140.20.0.0 (iBridge: 18.16.14759.0.1,0)
Crash report sent by version: 14834 (14834)
Your MacOS is well out of date and perhaps something lurking there is the root cause? And your Scrivener version is out of date also. Perhaps upgrade both MacOS, uninstall Scrivener, download an up to date version, and reinstall. Also possible you may hardware issue but beyond me to debug that.
See above for additional advice.
It is too much info for this forum. That kind of detail belongs in a Bug Report, see @November_Sierra’s link. On the other hand, I’d be fine with doing a Zoom session. If I see the crash occur, I can probably get you past it. You had more crashes in two days than I’ve had in ten years. Your MacOS version and/or Scrivener version may not be compatible with your old machine.
It’s 3.2.3 (the current version) according to the first crash report.
Duly noted on the TMI. I followed @November_Sierra and did a bug report.
Not sure what you meant by “your old machine,” though. It’s a Mac Mini with the ARM M1 chip, launched last year. If anything, I thought it might have something to do with Scrivener’s compatibility with the new chipset.
The “old machine” post was to the other forum member who posted saying they were having crashes, not yours.
As for the M1 chipset, I have been running Scrivener on an M1 MBA since the beginning of this year (Big Sur upgraded recently to Monterey), and I believe there are others with M1 Minis and M1 MBPs, Yours is the first post on repeated crashing on the M1 architecture that I know of; the rest of us have been using Scrivener on our machines with full stability. The only thing I’ve noticed is that the automatic shutdown after 30 mins of inactivity doesn’t work on my MBA though it does on my Intel iMac (Also running Big Sur → Monterey).
Mark
I second what Katherine stated earlier: nearly every time we encounter a case where Scrivener is crashing repeatedly, the problem is one of:
- Firstly, the installation of Scrivener is damaged and just needs a simple reinstall. Sounds like you’ve already tried that, but I’m just listing it for the sake of completion.
- Damaged temporary system and user level caches. After a big system update, I always run Onyx/Maintenance. Apple should be cleaning out temporary cache files when doing that, but it may not always do so in your user folder, I’ve found.
- Old software/utilities are not properly updated, got broken in the upgrade, or are simply obsolete. Whatever the case may be, they can mess up native Mac software around them.
- If Scrivener runs perfect fine in safe mode (yes, it will be too slow to use, but with regards to not crashing), but goes right back to crashing when you boot normally, then check to see if it runs fine in a test Mac account with factory settings in it. If that also crashes you probably have some deeper utility installed that is out of date. Stuff like Little Snitch and other security software are common culprits.
- If the factory default account works fine, then it is almost always a utility you are using in the background. Clipboard helpers, text expansion tools, audio enhancements, etc. Just make sure all your software is up to date. Apple breaks all kinds of software with upgrades, you can’t update the OS without auditing your entire software list, especially the stuff you run on log-in.
- More rarely these days there are matters of configuration that is causing instability, rather than running programs. You can determine if that is the case by holding down the Shift key directly after entering your login credentials, and keeping it held down until fully logged in. That stops all background software from running. If there is still instability, then something more passive in your Library folder is likely the cause, like a busted colour palette add-on, damaged font caches, etc.
- Lastly, and less commonly: the upgraded system did not upgrade cleanly. Sometimes Onyx/Maintenance can help with that, but not always. Sometimes the system just needs a clean reinstall (honestly I rarely run Apple’s updates for that very reason, I’ve just never had good luck with them and find a clean install of the new version of macOS is almost fail-safe).
Thanks, I updated the Mac immediately after posting, but Scrivener was the latest download from the site, although that was 3 weeks ago but will reinstall and see how it goes. Thanks again.
Sorry, I got a false impression from another reply.