AFTER UPGRADE: SCRIVENER CRASHES ON OPENING

Can anyone help? I upgraded to the latest version on my Macbook Pro/Yosemite. Now when I try to open, it CRASHES. I have posted part of the error message below.

Any ideas on how to get this program to open w/o crashing? I already checked to see if my quicktime was running, and it is, just fine.

Help would be much appreciated as I have a book I need to edit and release in 2 weeks!

Patrice

Process: Scrivener [6309]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.6 (2.60.5)
App Item ID: 418889511
App External ID: 734993078
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [6309]
User ID: 501

Date/Time: 2015-06-05 13:04:12.891 -0700
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: F90A571C-D5C8-20E1-73B4-C1C5D00F4929

Sleep/Wake UUID: C001599E-2FD4-458B-809E-95844A3E1DC5

Time Awake Since Boot: 68000 seconds
Time Since Wake: 1600 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

That crash report has very little information about the crash itself, unfortunately. There is usually quite a bit of technical detail into what pieces of the software and OS frameworks were involved in the crash. This is just mostly system information.

If you haven’t already done so, I would do a full reinstall by deleting the copy you have in your Applications folder, and downloading a fresh version. If you purchased from Apple, you would use the Mac App Store software to reinstall, otherwise just download the install DMG from the main site.

Here is the complete crash report.

If I delete the program and re-install, what happens to my files? I have several books I’ve written through this. How do I protect those files?

Thanks.

rocess: Scrivener [6580]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.6 (2.60.5)
App Item ID: 418889511
App External ID: 734993078
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [6580]
User ID: 501

Date/Time: 2015-06-05 13:50:03.445 -0700
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: F90A571C-D5C8-20E1-73B4-C1C5D00F4929

Sleep/Wake UUID: C001599E-2FD4-458B-809E-95844A3E1DC5

Time Awake Since Boot: 71000 seconds
Time Since Wake: 4400 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
–>
__TEXT 0000000000001000-0000000000347000 [ 3352K] r-x/rwx SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.UIFoundation 0x987300ed -[NSRunStorage(NSPrivate) _ensureCapacity:] + 0
1 com.apple.UIFoundation 0x9872fe92 -[NSRunStorage insertElement:range:coalesceRuns:] + 52
2 com.apple.UIFoundation 0x9867ec40 -[NSLayoutManager setTextStorage:] + 646
3 com.apple.UIFoundation 0x986a42ed -[NSTextStorage addLayoutManager:] + 94
4 com.apple.UIFoundation 0x9867e607 -[NSLayoutManager initWithCoder:] + 1051
5 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
6 com.apple.Foundation 0x9496427e _decodeObject + 267
7 com.apple.Foundation 0x9496416b -[NSKeyedUnarchiver decodeObjectForKey:] + 187
8 com.apple.UIFoundation 0x986a0041 -[NSTextContainer initWithCoder:] + 458
9 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
10 com.apple.Foundation 0x9496427e _decodeObject + 267
11 com.apple.Foundation 0x9496416b -[NSKeyedUnarchiver decodeObjectForKey:] + 187
12 com.apple.AppKit 0x96119733 -[NSTextView initWithCoder:] + 639
13 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
14 com.apple.Foundation 0x9496427e _decodeObject + 267
15 com.apple.Foundation 0x9496416b -[NSKeyedUnarchiver decodeObjectForKey:] + 187
16 com.apple.AppKit 0x95d86090 -[NSNibConnector initWithCoder:] + 123
17 com.apple.AppKit 0x95d85ee4 -[NSNibOutletConnector initWithCoder:] + 80
18 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
19 com.apple.Foundation 0x9496663f -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 2086
20 com.apple.Foundation 0x949668c9 -[NSArray(NSArray) initWithCoder:] + 270
21 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
22 com.apple.Foundation 0x9496427e _decodeObject + 267
23 com.apple.Foundation 0x9496416b -[NSKeyedUnarchiver decodeObjectForKey:] + 187
24 com.apple.AppKit 0x95d84a28 -[NSIBObjectData initWithCoder:] + 234
25 com.apple.Foundation 0x94965285 _decodeObjectBinary + 3721
26 com.apple.Foundation 0x9496427e _decodeObject + 267
27 com.apple.Foundation 0x9496416b -[NSKeyedUnarchiver decodeObjectForKey:] + 187
28 com.apple.AppKit 0x95d847d3 loadNib + 352
29 com.apple.AppKit 0x95d83c06 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 330
30 com.apple.AppKit 0x95d839ce -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 273
31 com.apple.AppKit 0x95d83738 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 428
32 com.apple.AppKit 0x95d7b650 NSApplicationMain + 690
33 com.literatureandlatte.scrivener2 0x000355c1 0x1000 + 214465
34 com.literatureandlatte.scrivener2 0x00002995 0x1000 + 6549

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9820f8ce kevent64 + 10
1 libdispatch.dylib 0x96e6173f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x96e613a2 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x9820ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x985bf2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x985bce2e start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x9820ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x985bf2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x985bce2e start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x9820ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x985bf2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x985bce2e start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x9820ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x985bf2b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x985bce2e start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x987300ed ebx: 0x00000001 ecx: 0xbfffe130 edx: 0x00000000
edi: 0x9872f194 esi: 0x00000000 ebp: 0xbfffe258 esp: 0xbfffe1bc
ss: 0x00000023 efl: 0x00010246 eip: 0x987300ed cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14

Binary Images:
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0x9a09f000 - 0x9a126fff com.apple.CoreServices.OSServices (640.4 - 640.4) <6ABC3CCE-5A4E-3CB2-AA12-3FFAB27D835A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x9a127000 - 0x9a144fff libCRFSuite.dylib (34) <781A92EF-410E-39B2-953D-FEE12748D834> /usr/lib/libCRFSuite.dylib
0x9a145000 - 0x9a2b1ff3 com.apple.avfoundation (2.0 - 889.210) /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x9a2b2000 - 0x9a2b4fff com.apple.SecCodeWrapper (4.0 - 238.20.2) /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x9a2b5000 - 0x9a2feffb libFontRegistry.dylib (134.1) <6CF6177B-D5D6-3E7B-88BC-BE833D55018C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9a2ff000 - 0x9a300fff libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib
0x9a301000 - 0x9a73cfeb com.apple.vImage (8.0 - 8.0) <56F6B317-9D70-3DC5-9868-BB6D7CB6E55D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x9a73d000 - 0x9a7ddfff com.apple.QD (301 - 301) <4DFE3689-59DE-3FBC-806B-6A4056573E52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9a7de000 - 0x9a7e2fff libheimdal-asn1.dylib (398.10.1) <6F113AF8-F5AD-330B-B029-F7AF28A93F28> /usr/lib/libheimdal-asn1.dylib
0x9a7e3000 - 0x9a7fdff7 liblzma.5.dylib (7) /usr/lib/liblzma.5.dylib
0x9a7fe000 - 0x9a8a4fff com.apple.Metadata (10.7.0 - 917.35) <3A9CD210-E9CC-3C1C-A72F-278F0694C1B1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x9a8a5000 - 0x9a8b3ff7 com.apple.SpeechRecognitionCore (2.1.2 - 2.1.2) /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x9a8b4000 - 0x9a933fff com.apple.SystemConfiguration (1.14 - 1.14) <6081992E-6825-3F69-AACF-70ABFA4CE379> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9a934000 - 0x9a935fff libSystem.B.dylib (1213) /usr/lib/libSystem.B.dylib
0x9a936000 - 0x9a93aff3 com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9a93b000 - 0x9a93bfff libkeymgr.dylib (28) <06DDCEF8-EB84-3F68-9E19-FD1A12B764FD> /usr/lib/system/libkeymgr.dylib
0x9a93c000 - 0x9a976fff com.apple.LDAPFramework (2.4.28 - 194.5) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9ab26000 - 0x9ab3dffb com.apple.AppContainer (4.0 - 238.20.2) <0A9A3DD3-2D64-3548-8374-96FCE828D151> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
0x9ab3e000 - 0x9ad03fff com.apple.QuartzCore (1.10 - 361.18) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9ad04000 - 0x9ad5fffb libTIFF.dylib (1237) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9ad60000 - 0x9ae2bfff com.apple.backup.framework (1.6.4 - 1.6.4) <75DC1CA0-5D18-3E8F-A8BC-D737FC9C55C4> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9ae2c000 - 0x9b12affb com.apple.CoreServices.CarbonCore (1108.6 - 1108.6) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9b12b000 - 0x9b2baff3 libsqlite3.dylib (168) /usr/lib/libsqlite3.dylib
0x9b2bb000 - 0x9b66fff7 com.apple.CoreFoundation (6.9 - 1153.18) <267B1002-C755-37B4-95CD-92358CF994B8> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9c01e000 - 0x9c044ff7 com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x9c045000 - 0x9c056fff libbsm.0.dylib (34) /usr/lib/libbsm.0.dylib
0x9c08b000 - 0x9c0e6fff com.apple.LanguageModeling (1.0 - 1) <9B39E059-F48E-31AF-B1B3-B0872F362627> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x9c0e7000 - 0x9c25cff7 com.apple.QTKit (7.7.3 - 2890) <2438CD70-8D13-3287-9A43-50B0CD1745DF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9c25d000 - 0x9c260fff libpam.2.dylib (20) /usr/lib/libpam.2.dylib
0x9c261000 - 0x9c2d7fff com.apple.securityfoundation (6.0 - 55126) <2DB5BDF8-FB04-317B-9A7F-9AC8733947BF> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x9c2d8000 - 0x9c32bfff com.apple.CoreMediaIO (601.0 - 4760) /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x9c32c000 - 0x9c32effb libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib
0x9c32f000 - 0x9c33aff7 com.apple.NetAuth (5.2 - 5.2) <3E650FB0-5EB5-3807-8B71-8FAF64D6A0FC> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9c33b000 - 0x9c34efff com.apple.Sharing (328.16 - 328.16) <57F64876-D785-3B35-91B9-B2800F800C37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9c34f000 - 0x9c363fff com.apple.ImageCapture (9.0 - 9.0) <4B84B5D5-A5F3-3B35-93CE-568A73486B92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x9c364000 - 0x9c366fff libsystem_configuration.dylib (699.1.5) /usr/lib/system/libsystem_configuration.dylib
0x9c367000 - 0x9c378fff libsystem_coretls.dylib (35.20.2) <3688680D-90B5-373F-9E0D-46809E98B023> /usr/lib/system/libsystem_coretls.dylib
0x9c379000 - 0x9c46fff7 libxml2.2.dylib (26) <2F37833C-4D55-3A09-9A0C-5904E8B6892A> /usr/lib/libxml2.2.dylib
0xc0000000 - 0xc000aff7 +com.growl.growlframework (1.2.1 - 1.2.1) <6DDF5398-7B11-2132-4818-5F96B6E061D5> /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 34556
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=218.7M resident=63.8M(29%) swapped_out_or_unallocated=154.9M(71%)
Writable regions: Total=55.3M written=5892K(10%) resident=7104K(13%) swapped_out=4K(0%) unallocated=48.4M(87%)

REGION TYPE VIRTUAL
=========== =======
CG image 4K
CG shared images 144K
Kernel Alloc Once 4K
MALLOC 41.7M
MALLOC (admin) 48K
Stack 66.1M
VM_ALLOCATE 1160K
__DATA 9976K
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 47.4M
__OBJC 4336K
__TEXT 171.4M
__UNICODE 552K
mapped file 109.2M
shared memory 4K
=========== =======
TOTAL 452.1M

Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x0D9B, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x0D9B, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: HID-compliant Mouse
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

I can’t diagnose what’s wrong with your installation - but just to say, AmberV’s advice is good. Your book files should be safe, if you download and re-install the programme. They’ll be in a different place on your hard disk (a place you will have chosen when you started using Scrivener). You can check this by using Spotlight to search for your projects or compiled books (your projects will be called whatever you named them when you set them up, with the extension .scriv).

That is of course unlike the situation I remember from when I first started using a computer; for many applications, working documents were inextricably mixed up with programme files. Nowadays the reverse is true; very few applications indeed try to keep your work with the application itself, and Scrivener is not one of them.