There is already a thread about this, wherein some of the challenges we face were shared. I’d read through from that point down to get a better understanding of what causes it, and we ourselves cannot fix it.
As noted there, they are working on a new system to replace the buggy one, and hopefully it resolves a number of problems with the current setup, including this one. It is unfortunately taking them longer than we’d like, but we do still keep getting updates about it, which is encouraging.
We were using another vendor that went out of business, necessitating the massive amount of effort it takes to switch vendors. The “funny” thing is that people have seemingly forgotten just how bad the activation toolkit was with the previous vendor. There wasn’t just this one glitch essentially, but dozens of them, on both platforms. We probably removed about a dozen knowledge base articles describing various cryptic activation error codes, some of them with long multi-page troubleshooting guides to fix them. It was horrible. Paddle, by comparison, has been a dream. I know it doesn’t seem like that as one of the few that sees this glitch on a regular basis, but in the grand view, far fewer people are put out by activation these days. Is it perfect? No. What is?
I’m going to go ahead and lock this thread though, because spreading the same exact conversation out over two threads makes no sense. Feel free to contribute over there.