Blacklisted Serial Number of Reformed Pirate

Scrivener Scrivener for Windows
1

Hello,

I recently purchased and installed Scrivener for Windows. The purchase was confirmed by esellerate and esellerate generated the license for me. The Scrivener software was downloaded from the L and L website.

The problem is that whenever I open Scrivener it says that my trial period is over and Scrivener asks me for my license information. Upon entering the information, Scrivener brings up a scary looking screen saying that my serial number has been blacklisted because it is probably being used by pirates. Then Scrivener closes.

I purchased the Scrivener license myself and the license has been confirmed as legitimate by the tenderapp tech support.

Now I must confess that I did previously have a fully functional but pirated copy of Scrivener installed on the same computer :blush:. I uninstalled this pirate copy before installing the legit Scrivener and entering my legit serial number, but the blacklist roadblock was the result. I am assuming that there is some residue remaining from the pirate installation that is confusing esellerate/Scrivener and preventing the proper registration.

I removed esellerate from my hosts file blacklist and I erased the esellerate and Scrivener folders from HKEY_CURRENT_USER\Software in my registry, and reinstalled Scrivener but the blacklist roadblock persists.

I have contacted Scrivener tech support but they have been unable to solve the problem. (I notified them several weeks ago and they have yet to get back to me with any solutions.)

Is anyone else willing to admit that they had this problem and what they did to fix it?

Thank you for your help.

2

This should solve your problem, I would say you have maybe a 98% chance of removing the offending remains of your old program.

I have Revo Uninstaller Pro, not for removing pirated copies just for it’s wonderful properties of of cleaning up your computer. It has several different way of removal right down to just giving it the exe or a folder name, it’s excellent at rooting out information from almost nothing. You can get a free version that’s almost as good as the pro but I think you will need the Pro version unfortunately, not the Portable though which is the most expensive. You can get the Pro for about $25 which isn’t too bad and certainly better than having paid for Scrivener but not being able to use it.

Here’s a link revouninstaller.com/revo-un … e-download

The other alternative and this is drastic but a good solution. Save all your important document onto memory sticks etc and then FORMAT your hard drive and reinstall your Windows installation and your programs. When you’re saving data don’t forget to back up your emails if you use POP3 method, no needed if you use gmail or hotmail or other online email services.