Blacklisted Serial Number

Hi …

I just registered my copy of Scrivener 3 for Windows (discounted due to upgrade from an earlier version) and it’s telling me that I have a “Blacklisted Serial Number”. All I have done is follow the instructions. I’ve contacted support but they’re saying two days.

EDIT: Even worse, I can’t even use it now, it says “Scrivener Trial Expired”; I’ve only been using it for something like 7 days of the 30 allowed (installed on my desktop at the same time, that says 20 days left)!!!

EDIT 2: Uninstalling, deleting the application folder, ripping everything I could scrivener related out of the registry and reinstalling hasn’t solved it, it still says my “scrivener trial expired” :frowning:

Also, I need to run Scrivener on two machines, my laptop and my desktop; is this going to happen on both machines (assuming it can be resolved)?



Contact Literature & Latte Support direct for this sort of issue.


Contact Literature & Latte Support direct for this sort of issue.

As I said above, “I’ve contacted support but they’re saying two days.” … that said, I’m happy to note they’ve already replied with a solution which unfortunately didn’t work.


Hi again,

The problem still isn’t solved, but I have new information.

I have two main machines, a desktop (Windows 10 Pro, 64bit) and a touchscreen laptop (Windows 10 Home, 64bit). I want Scrivener installed on both machines; it’s the laptop that’s the problem.

  1. Tested the install & activation on a virtual PC running on my desktop (Windows 10 Pro, 32bit); I installed scrivener (32bit version) and the license activated successfully.
  2. Cleaned up the laptop (Windows 10 Pro, 64bit), I tested install & activation; I used scrivener (32bit version) but the license would not activate, same error messages as before.
  3. Tested the install & activation on my desktop (Windows 10 Pro, 64bit); the install was 64bit, 10 days into trial, and the license activated successfully.

This leads me to conclude that the license is AOK but the application (neither 64bit or 32bit) will not activate on my laptop.

My best guess is a full rebuild will solve the issue but I’d really (really, really) rather not go there. At this point it’s a case of any help appreciated :slight_smile:


This has now been resolved.

It turns out that SpyBot had added the following line to my hosts file:

David (L&L support) advised me to erase that line and to temporarily switch off SpyBot.

So everything then worked :slight_smile:


I think the only difference between a virus and an antivirus program is that the latter is far more common.


I’m no particular fan of some of the “heavier” antivirus suites but, as an ex-IT Support professional, I’d say that’s rather naïve :slight_smile:

It’s rather true, too.

Have any numbers to back that up? I’m not in the computer security biz, but a rudimentary scan of articles puts the number of variations of malware out in the wild somewhere north of 200k (I’m seeing some claim over 500k). Presumably, you’re using “virus” colloquially to mean malware, since antivirus programs tend to also cover more than what is technically categorized as a virus.

In this thread, the number is one — one failure to get things done when you wanted to, caused by SpyBot.

One person having an antivirus issue does not back up your statement that there are more antivirus programs than viruses…

That you’re naïve? I can see that :slight_smile:

I’m basing my view on 30 years of experience in PC development, support (both desktop and server) and the best part of another decade as a computer/PC freak. I have fair reason to believe that there are significant differences between viruses and anti-virus programs.


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I manage two scrivener user groups, one with 14,000 users. We see WAAAY more problems with antivirus programs than viruses. It’s not usually a problem either way, but recently dozens have had installation issues with firewalls and such.

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Calm down guys! I found the remark of @drmajorbob at least funny. And of course, no one thinks that we could live on a modern PC without having some kind of anti-virus protection. It is unfortunate that our today’s operating systems even allow something like a virus to exist. But it is obviously impossible with our technology to create an operating system without any loop holes, but brilliant networking capabilities at the same time.

Can we all agree that we all hate the troubles some anti-virus suites cause us, but that we can’t live entirely without them. :slight_smile:

That I can accept; I don’t like AV much particularly the heavyweight suites but your initial remark did not suggest that was what you meant.

FWIW, I use only the inbuilt AV on my PC. I added SpyBot as Adware (rather than AV) and only to my tablet and I don’t recall why I did so, autopilot maybe.


As my reply to @drmajorbob suggests, I agree.

I would not install (or advise anyone to install) any of the major AV suites on a PC because of the performance issues they seem to cause. No idea why I installed SpyBot on my tablet but I generally only use Windows inbuilt AV these days.


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Spybot used to be terrific. Now it creates problems. I also used to use the company’s anti-beacon. It also now creates more problems than it solves. They write into the hosts file, and Microsoft sometimes decides to use a tracking software site to monitor some installation etc. and it gets blocked and it is VERY difficult to figure out why. These systems really need to be kept up to date, and they aren’t.

As for the previous debate, there are lots of top security people who believe that Microsoft’s Windows Security is sufficient and avoids the problems. It gives you a light weight antivirus that doesn’t create many problems. There are also lots of BAD antivirus programs, often free, which create more problems than they solve. I get some false positives, and no benefit from my antivirus. However, I use it anyway. The false positives are easy to deal with, while a single mistake could be catastrophic.

On the other hand, I manage over 100 computers on a regular basis. Over the course of a year, probably 7 or 8 of them were saved from some malware by whatever additional antivirus I installed on their machine and this is MUCH more than the perhaps 1 a year where the antivirus caused a problem. Also, the anti-virus false positive, isn’t has hard for a professional to resolve as a virus itself.

So, I believe the intelligent choice of a quality antivirus for most users is a reasonable insurance policy. While a stupid choice based on FREE!! or name recognition is probably a mistake.

Seems to me like the spybot software did exactly what it is intended for. On their website it reads “helps to stop your data being sent out to third parties”. Which scrivener does (to paddle obviously).
I’m not sure why it does this and would prefer it not doing this. But they could at least add a little warning to Scrivener to inform the user what’s wrong.

I also agree that using AV software isn’t a good idea. It’s still not good at finding actual viruses, adds huge security holes to your system and overall adds more headaches than it prevents. But I guess this is not the right place to discuss this age old topic haha