Cannot import web page and other problems

robu · February 18, 2008, 10:28pm

Sorry if this has been covered elsewhere (I have searched to no avail through the archives), but I am having difficulty importing web pages.

When using either Safari or Firefox, I cannot import some web pages (such as tinyurl.com/2386qe).

Sometimes it causes Scrivener to crash.

And it makes no difference which method I use to import the web page - dragging the url from Firefox or Safari, or using the import menu command. In fact, frequently the import web page menu command is not highlighted, so I cannot use it.

I’m also frequently having to wait while Scrivener resynchronises its indexes. Maybe this is linked?

In short, Scrivener has gone from being an excellent easy-to-use application to a buggy pain-in-the-arse app.

Any help much appreciated!

KB · February 18, 2008, 11:05pm

Some web pages don’t validate properly, which has been fixed for the next update. This would just give a “web page can’t be imported” message.

The web page crashing issue is entirely separate, though. Can I take a wild guess that you are using 10.4.11 and that you only started noticing problems since updating to that?

Best,
Keith

robu · February 19, 2008, 10:58am

Thanks Keith for replying so quickly.

Er yes, I am using 10.4.11 and although I can’t quite pinpoint when the trouble started, it has been fairly recent, so there’s every likelihood it’s linked to the OS X update.

As for the Scrivener update, any idea when it’ll be available?

Fantastic software BTW, even if it’s not performing at its best right now.

Many thanks again.

robu · March 11, 2008, 12:06pm

Hi Keith (again),

This problem has now got a lot worse. I now cannot open the project file at all. It crashes Scrivener every time. I’ve followed all the instructions given elsewhere on the forums (trash ui.xml file; change preferences to import html as text; reboot the machine etc) but still it crashes.

Any idea what I can do now just to be able to open the project file - never mind about importing web pages?

And would web page imports improve if I upgraded to Leopard?

Many thanks,
Rob

For what it’s worth, here’s the error log:

Date/Time: 2008-03-11 11:55:16.767 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Parent: WindowServer [58]

Version: ??? (1.11)

PID: 284
Thread: 3

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000

Thread 0:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d23b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9282dd1a -[NSRunLoop runMode:beforeDate:] + 182
4 com.apple.AppKit 0x934d8a6d -[NSHTMLReader _loadUsingWebKit] + 1880
5 com.apple.AppKit 0x934d80fd -[NSHTMLReader attributedString] + 34
6 com.apple.AppKit 0x934d7291 _NSReadAttributedStringFromURLOrData + 8946
7 com.apple.AppKit 0x934d4eef -[NSAttributedString(NSAttributedStringKitAdditions) initWithData:options:documentAttributes:error:] + 135
8 …iteratureandlatte.scrivener 0x00005f7b -[SCRMainDocument synchronizeBinderStringsOfBinderDocument:] + 916
9 …iteratureandlatte.scrivener 0x0000640e -[SCRMainDocument synchronizeAllBinderStrings] + 423
10 …iteratureandlatte.scrivener 0x0000439a -[SCRMainDocument makeWindowControllers] + 1101
11 com.apple.AppKit 0x936082b9 -[NSDocumentController openDocumentWithContentsOfURL:display:error:] + 506
12 …iteratureandlatte.scrivener 0x000223b8 -[SCRAppDelegate application:openFile:] + 701
13 com.apple.AppKit 0x93272db8 -[NSApplication _doOpenFile:ok:tryTemp:] + 459
14 com.apple.AppKit 0x9337f416 -[NSApplication _doOpenFiles:] + 240
15 com.apple.AppKit 0x9337f308 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocuments:] + 87
16 com.apple.AppKit 0x93278721 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 793
17 com.apple.Foundation 0x927f5e45 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 447
18 com.apple.Foundation 0x927f5c6f _NSAppleEventManagerGenericHandler + 91
19 com.apple.AE 0x915236c5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 147
20 com.apple.AE 0x915235f6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
21 com.apple.AE 0x915234c2 aeProcessAppleEvent + 190
22 com.apple.HIToolbox 0x92df3084 AEProcessAppleEvent + 37
23 com.apple.AppKit 0x9327665d _DPSNextEvent + 1044
24 com.apple.AppKit 0x93276076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
25 com.apple.AppKit 0x9326fdfb -[NSApplication run] + 512
26 com.apple.AppKit 0x93263d4f NSApplicationMain + 573
27 …iteratureandlatte.scrivener 0x00002e24 _start + 210
28 …iteratureandlatte.scrivener 0x00002d51 start + 41

Thread 1:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d23b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92854bca +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x9003f6cf syscall_thread_switch + 7
1 com.apple.AppKit 0x9334d6a2 -[NSUIHeartBeat _heartBeatThread:] + 1399
2 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 3 Crashed:
0 libobjc.A.dylib 0x90a61b09 _objc_error + 86
1 libobjc.A.dylib 0x90a61b40 __objc_error + 45
2 libobjc.A.dylib 0x90a601a0 _freedHandler + 53
3 com.apple.WebCore 0x94fb35f5 -[WebCoreResourceHandleAsDelegate connection:willCacheResponse:] + 273
4 com.apple.Foundation 0x9287e71b -[NSURLConnection(NSURLConnectionInternal) _didFinishReturnCachedResponse:] + 615
5 com.apple.Foundation 0x92855e1e -[NSHTTPURLProtocol startLoading] + 292
6 com.apple.Foundation 0x92855cbf -[NSURLConnection(NSURLConnectionInternal) _performOriginLoad] + 477
7 com.apple.Foundation 0x92853b10 _resourceLoaderPerform + 250
8 com.apple.CoreFoundation 0x9082cfe2 CFRunLoopRunSpecific + 1413
9 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
10 com.apple.Foundation 0x9282d9ef +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
11 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
12 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 4:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 3 crashed with X86 Thread State (32-bit):
eax: 0x000000be ebx: 0x90a61ac3 ecx: 0xb021d94c edx: 0x9001ad4c
edi: 0x31b24630 esi: 0xb021f6b0 ebp: 0xb02206b8 esp: 0xb021f6a0
ss: 0x0000001f efl: 0x00000282 eip: 0x90a61b09 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

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0x96d46000 - 0x96e1dfff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x96e38000 - 0x96e39fff libGLSystem.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dylib
0x96e3b000 - 0x96e40fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97819000 - 0x978f0fff com.apple.QuartzComposer 1.2.6 (32.25) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x97979000 - 0x97979fff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98150000 - 0x98fd0fff com.apple.QuickTimeComponents.component 7.4.1 (14) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x9a226000 - 0x9a36afff libCMaps.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib
0x9fb14000 - 0x9ff69fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

Model: iMac5,1, BootROM IM51.0090.B09, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2.5 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.170.13.1)
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: ST3500641AS Q, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
FireWire Device: LaCie d2 Extreme LUN 0, LaCie Group SA, Up to 400 Mb/sec

KB · March 11, 2008, 6:10pm

Yes, things should improve on Leopard. Zip up the file and send it to me. It should open for me as I’m running Leopard, and I should be able to put it into a state where it will open again - support AT literatureandlatte DOT com.
Best,
Keith

P.S. I am still looking into whether there is anything I can do my end about this horrible bug.

robu · March 11, 2008, 8:37pm

Thanks very much, Keith, but I’m even having difficulties zipping/archiving the Scrivener file to send it to you. I’m getting: ‘the operation cannot be completed because you do not have enough privileges for “1483.mp3”.’

I’ve not a clue of what 1483.mp3 might be.

I could send you the entire Scivener project file, but it’s more than 110MB in size.

Any ideas?

KB · March 11, 2008, 9:54pm

Hi,

1483.mp3 will be an MP3 file that you have imported into the project…

Try the following:

Delete your preferences file (~/Library/Preferences/com.literatureandlatte.scrivener.plist) - you will need to re-enter your licence details afterwards.
Try deleting ui.xml.
In the project package, sort by date in the Finder, and delete the most recently added .webarchive files (make sure you backup your project before doing this, though).

Let me know if any of the above helps.

All the best,
Keith