I am trying to access the Scrivener 3 update download through the “upgrade from previously purchased software” page, however when I enter my email it rejects it. The email I’m entering is the same one shown on the purchase receipt from Scrivener’s in 2015. I can link to my Lit and Latte account through the hot link embedded in the receipt email, so I do indeed have an LL account
I’ve sent 4 emails requesting help but so far have only received auto responses.
Please advise or send me the Scrivener 3 update on a disk to the same address you should have on file.
I’m sorry for the slow response to your support email. We’re a little shorthanded at the moment. You don’t need to pay for the upgrade to download and install the trial version of Scrivener 3, though, and the trial will give you 30 days of actual use.
The issue is not accessing the download page but the page recognizing my email address. Obviously, I can access my account as I’m posting here, but my acct. requires my user name, not my email. The email I’ve been using on the DL page is the same that is on the receipt of my original Scrivener’s purchase but it is being rejected.
The upgrade was charged to my bank account but I still don’t have the download.
If the upgrade was charged to your bank account, you should have received a purchase confirmation. That will contain your license key. If you don’t have it, please double check your junk mail folder.
No email address is necessary to download the application.
Yes, I received the number in my email and I’ve downloaded the Scrivener 3 trial but it has requested that an application be chosen to open it. My original Scrivener’s app will not open it. I tried dragging it directly into my Applications folder, that didn’t work. Any suggestions?