Can't create new file!!!

Scrivener Scrivener for macOS
1

HELP PLEASE! :frowning: :confused:

Laptop: MacBook Air 2020 i7
Mac OS: Big Sur
Version of Scrivener: the latest 3.2.2

I can open the app, but every time I start creating a new file, the app just shut down. Then tells me that some problem happens and ask me if I want to send the log…

So now I just can’t use the app. Please help!! THANKS!

2

Could you describe in greater detail what sequence of menu commands, shortcuts or buttons you are clicking on? It’s unclear, for example, whether you mean adding a file to the binder in an open project, or maybe even creating a whole new project.

3

I can’t even create a whole new project.

4

Personally, I would uninstall Scrivener, cold boot the Mac, and then reinstall Scrivener from a new download.

literatureandlatte.com/scri … s?os=macOS

If the problem persisted, I would open a ticket with the tech-support team.

Best

L

5

Reinstallation is a good first step, but in this case you may also want to run through this checklist and reset your preferences. It is not uncommon for a crash to be a result of a bad setting, or even where the whole preference file has been corrupted by the system.

Next step is to create a new blank project and see if that works, and if that does, go on to try the template you wanted, if applicable.