Hi, I bought Scrivener for Windows back in 4/9/2018 with an option to upgrade to Scrivener 3. I downloaded the binary and installed it but it won’t upgrade or recognize my license. I tried to Recover a Lost License, and it said it sent an email to my registered account but nothing arrived.
I was having the same issue; to solve it, I had to click on “Upgrade from older product” link that’s just under the Buy button. I didn’t take a screenshot or I’d post that. In any case, you’ll put in your email and license for Scrivener 1 there, then get a coupon code for Scrivener 3, then purchase a new Scrivener 3 license for 0 dollars.