Corrupt rtf data file in Scriv prevents sync/delete in Dropbox

My Dropbox sync bar says 1 file is unable to sync. It is an rtf data file in one of my Scriv projects. I cannot open or delete this file, see image. And because of it, I cannot delete that backup from Dropbox, even though I have an earlier backup I can work from.

I am able to delete that backup from (my vault)… but cannot delete it from my local collection, and my Dropbox sync remains interrupted.

As this seems to be a Dropbox problem, have you tried contacting them for support or searched for this error code in their help system? There is only so much we can do to help with something like this that is outside of Scrivener.

The typical first step for weird sync issues is to clear the Dropbox cache though.

Thanks Amber. I am looking up how to clear the DB cache now.
But I would have preferred to not have had to delete the latest backup and go to an earlier one. I would like to know how to fix or delete that corrupt rtf file in the Scriv project that is presently stuck on sync. When I click thru to that 1 data file that won’t sync because it is corrupt, is there anything that can be done?

1 Like

Thanks, did that, all cache folders empty except one with 90 placeholders which I have deleted. But still my DB sync is stuck, same error, same corrupt rtf file in one Scriv project.

Ran ‘chkdsk’ and ‘chdsk /r’ in the Windows command prompt utility (as instructed by DB website), and then restarted my PC… the DB sync has completed now! This may come from deleting the problem Scriv project in my vault rather than repairing the file … good I could use an earlier backup.

1 Like

Glad it’s unstuck! And yes, probably “refreshing” the source by swapping it out like that might have helped. It’s hard to say whether that kind of problem could be fixed in place or if you would have needed to revert to a backup ultimately, as you did.

If you still have the newer copy in the recycle bin, you might want to pull a copy of the “Files/search.indexes” file from it. Assuming Scrivener saved cleanly the last time you closed it, this contains a plain-text copy of all the text in your project. You can search by binder titles and find the text (and other things like label assignments). So that might have newer bits of text you’ve written that you can copy and paste into the backup to bring it up to date.