I had Scrivener crash today while editing a chapter. I selected a sentence, then used the Control+X key combination to cut the text. This caused the program to lock up. I waited for about five minutes for it to recover, and when it didn’t I shut it down using Task Manager. I immediately restarted Scrivener and saw I hadn’t lost any text (I use Control+S frequently to save). I repeated the cut command, this time using the dropdown option from the menu bar, and all went as expected. I went back to the same file and tried to cut text with the Control+X key combo, and that worked, too. Thus, I can’t duplicate the error.
This is using Build 29, and the chapter in question is a little over 2000 words long. I appreciate that a non-reproducible bug probably isn’t especially valuable information to you, but I thought I would let you know in case this wasn’t an isolated issue.
I really like the software and plan to purchase and register it as soon as you have a shipping version.
Thanks for the report. If you have a chance, could you grab the error report generated by Windows and paste that in here or attach it as a text file? That might give Lee a clue to the cause, even if it’s not easily reproducible.
- Open the Control Panel and choose Administrative Tools (under System and Security if you’re viewing categories)
- Open Computer Management
- In the tree view, select System Tools\Event Viewer\Windows Logs\Application
- In the window on the right, you should see a list of reports Information, Error, and Warning. Group these by date and sort by level, and then look for any errors that occurred at the time of your crash–the source column should say something like “Application Error” or “Application Hang”. Selecting any one should show you the details in the lower part of the window; you can also double click to open it in a new window. Make sure that “Scrivener.exe” is referenced in the description of the error, and then use the Copy button to send the contents to your clipboard (if you get an option, choose “copy details as text” rather than “copy table”).
- Paste the crash details in a post here, with your description of the crash.
Thanks, and thanks for your kind words!
Here’s the “Application Hang” message dump:
Log Name: Application
Source: Application Hang
Date: 8/21/2011 1:28:42 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Corei7
Description:
The program Scrivener.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2c8
Start Time: 01cc6028dd909a7a
Termination Time: 11
Application Path: C:\Program Files (x86)\Scrivener\Scrivener.exe
Report Id: 23266c14-cc34-11e0-a918-002421ef38cc
Event Xml:
1002
2
101
0x80000000000000
11488
Application
Corei7
Scrivener.exe
0.0.0.0
2c8
01cc6028dd909a7a
11
C:\Program Files (x86)\Scrivener\Scrivener.exe
23266c14-cc34-11e0-a918-002421ef38cc
430072006F00730073002D00700072006F00630065007300730000000000
And one from Windows Error Reporting, at the same time:
Log Name: Application
Source: Windows Error Reporting
Date: 8/21/2011 1:28:42 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Corei7
Description:
Fault bucket 2251218352, type 5
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
Problem signature:
P1: Scrivener.exe
P2: 0.0.0.0
P3: 4e4746db
P4: adbb
P5: 32
P6: ElementsOrganizerSyncAgent.exe
P7: 8.0.0.0
P8:
P9:
P10:
Attached files:
C:\Users\Tim\AppData\Local\Temp\WER9237.tmp.appcompat.txt
C:\Users\Tim\AppData\Local\Temp\WER94D8.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Tim\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Scrivener.exe_853c41ee425adcbb5ef22fe72f594b357e4de48_09fcab1e
Analysis symbol:
Rechecking for solution: 0
Report Id: 23266c14-cc34-11e0-a918-002421ef38cc
Report Status: 0
Event Xml:
1001
4
0
0x80000000000000
11487
Application
Corei7
2251218352
5
AppHangXProcB1
Not available
0
Scrivener.exe
0.0.0.0
4e4746db
adbb
32
ElementsOrganizerSyncAgent.exe
8.0.0.0
C:\Users\Tim\AppData\Local\Temp\WER9237.tmp.appcompat.txt
C:\Users\Tim\AppData\Local\Temp\WER94D8.tmp.WERInternalMetadata.xml
C:\Users\Tim\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Scrivener.exe_853c41ee425adcbb5ef22fe72f594b357e4de48_09fcab1e
0
23266c14-cc34-11e0-a918-002421ef38cc
0
I hope this is helpful.
Thanks very much; I’ll pass it on to Lee.
I had the same Control+X crash error today. Here are the event log dumps:
Log Name: Application
Source: Application Hang
Date: 8/23/2011 3:27:40 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Corei7
Description:
The program Scrivener.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: fec
Start Time: 01cc61c505a6fea9
Termination Time: 10
Application Path: C:\Program Files (x86)\Scrivener\Scrivener.exe
Report Id: 161038be-cdd7-11e0-9ee6-002421ef38cc
Event Xml:
1002
2
101
0x80000000000000
11727
Application
Corei7
Scrivener.exe
0.0.0.0
fec
01cc61c505a6fea9
10
C:\Program Files (x86)\Scrivener\Scrivener.exe
161038be-cdd7-11e0-9ee6-002421ef38cc
430072006F00730073002D00700072006F00630065007300730000000000
Log Name: Application
Source: Windows Error Reporting
Date: 8/23/2011 3:27:40 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Corei7
Description:
Fault bucket 2251218352, type 5
Event Name: AppHangXProcB1
Response: Not available
Cab Id: 0
Problem signature:
P1: Scrivener.exe
P2: 0.0.0.0
P3: 4e4746db
P4: adbb
P5: 32
P6: ElementsOrganizerSyncAgent.exe
P7: 8.0.0.0
P8:
P9:
P10:
Attached files:
C:\Users\Tim\AppData\Local\Temp\WER35A1.tmp.appcompat.txt
C:\Users\Tim\AppData\Local\Temp\WER38AF.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Tim\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Scrivener.exe_853c41ee425adcbb5ef22fe72f594b357e4de48_11024ef5
Analysis symbol:
Rechecking for solution: 0
Report Id: 161038be-cdd7-11e0-9ee6-002421ef38cc
Report Status: 0
Event Xml:
1001
4
0
0x80000000000000
11726
Application
Corei7
2251218352
5
AppHangXProcB1
Not available
0
Scrivener.exe
0.0.0.0
4e4746db
adbb
32
ElementsOrganizerSyncAgent.exe
8.0.0.0
C:\Users\Tim\AppData\Local\Temp\WER35A1.tmp.appcompat.txt
C:\Users\Tim\AppData\Local\Temp\WER38AF.tmp.WERInternalMetadata.xml
C:\Users\Tim\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Scrivener.exe_853c41ee425adcbb5ef22fe72f594b357e4de48_11024ef5
0
161038be-cdd7-11e0-9ee6-002421ef38cc
0