Crashing upon opening

Hello,

Scrivener is crashing upon opening of the application with every scrivener project I try. I’ve read through some of the ‘crashing’ threads and attempted some of the resolves but I’m not getting anywhere. I also downloaded the current version and reinstalled - no difference. Then, I downloaded the older version and installed. This time i get a start screen (create new, open existing, etc.) but no luck when accessing existing projects.

Below is a copy of the latest crash log.

Any help will be greatly appreciated.

Thanks,
-Ed


Process: Scrivener [793]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.4.1 (2.4.1)
Code Type: X86 (Native)
Parent Process: launchd [111]

Date/Time: 2013-09-24 11:24:49.969 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 13914 sec
Crashes Since Last Report: 18
Per-App Interval Since Last Report: 103 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: EBB34ABF-55AF-4D89-9920-3BD1EF17D135

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.QuickTime 0x915a995e SetTimeBaseRate_priv + 12
1 com.apple.QuickTime 0x9159be1d QTGetWallClockTimeBase_priv + 109
2 com.apple.QuickTime 0x9159bd49 AssureThreadTopLevelIdleManagerExists + 45
3 com.apple.QuickTime 0x9159bc72 QTGetTimeUntilNextTask_priv + 60
4 com.apple.QuickTime 0x9159bc29 QTGetTimeUntilNextTask + 29
5 com.apple.QTKit 0x98a02681 +[QTMovie_QuickTime idleAllMovies:] + 457
6 com.apple.Foundation 0x91fb1484 __NSFireTimer + 141
7 com.apple.CoreFoundation 0x9991da3b __CFRunLoopRun + 8059
8 com.apple.CoreFoundation 0x9991b3c4 CFRunLoopRunSpecific + 452
9 com.apple.CoreFoundation 0x9991b1f1 CFRunLoopRunInMode + 97
10 com.apple.Foundation 0x92012455 -[NSConcreteTask waitUntilExit] + 273
11 …teratureandlatte.scrivener2 0x002d14d8 0x1000 + 2950360
12 …teratureandlatte.scrivener2 0x00296f78 0x1000 + 2711416
13 …teratureandlatte.scrivener2 0x00291134 0x1000 + 2687284
14 …teratureandlatte.scrivener2 0x00050e2a 0x1000 + 327210
15 com.apple.Foundation 0x91f82db3 _nsnote_callback + 176
16 com.apple.CoreFoundation 0x9993a763 __CFXNotificationPost + 947
17 com.apple.CoreFoundation 0x9993a16a _CFXNotificationPostNotification + 186
18 com.apple.Foundation 0x91f77c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
19 com.apple.Foundation 0x91f8505d -[NSNotificationCenter postNotificationName:object:] + 56
20 com.apple.AppKit 0x9386c216 -[NSApplication _postDidFinishNotification] + 125
21 com.apple.AppKit 0x9386c126 -[NSApplication _sendFinishLaunchingNotification] + 74
22 com.apple.AppKit 0x93a859c5 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 975
23 com.apple.AppKit 0x939c2fe0 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 236
24 com.apple.Foundation 0x91fb81f8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
25 com.apple.Foundation 0x91fb7fbc _NSAppleEventManagerGenericHandler + 228
26 com.apple.AE 0x96ea7f5c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
27 com.apple.AE 0x96ea7e5b dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
28 com.apple.AE 0x96ea7d65 aeProcessAppleEvent + 197
29 com.apple.HIToolbox 0x98b7b197 AEProcessAppleEvent + 50
30 com.apple.AppKit 0x9383c7d2 _DPSNextEvent + 1420
31 com.apple.AppKit 0x9383bdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
32 com.apple.AppKit 0x937fe1f3 -[NSApplication run] + 821
33 com.apple.AppKit 0x937f6289 NSApplicationMain + 574
34 …teratureandlatte.scrivener2 0x00002ed5 0x1000 + 7893

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91b8e382 kevent + 10
1 libSystem.B.dylib 0x91b8ea9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x91b8df59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x91b8dcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x91b8d781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x91b8d5c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x91b8d412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91b8d9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91b8d5c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x91b8d412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91b8d9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91b8d5c6 start_wqthread + 30

Thread 4:
0 libSystem.B.dylib 0x91b8d412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91b8d9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91b8d5c6 start_wqthread + 30

Thread 5:
0 libSystem.B.dylib 0x91b67afa mach_msg_trap + 10
1 libSystem.B.dylib 0x91b68267 mach_msg + 68
2 com.apple.CoreFoundation 0x9991c2df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9991b3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9991b1f1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x91fbc224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x91f834c4 -[NSThread main] + 45
7 com.apple.Foundation 0x91f83474 NSThread__main + 1499
8 libSystem.B.dylib 0x91b95259 _pthread_start + 345
9 libSystem.B.dylib 0x91b950de thread_start + 34

Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x91b86ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9995bc53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x91b95259 _pthread_start + 345
3 libSystem.B.dylib 0x91b950de thread_start + 34

Thread 7: WebCore: LocalStorage
0 libSystem.B.dylib 0x91b95aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x91b9575e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91b973f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x911e0fd1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4 libSystem.B.dylib 0x91b95259 _pthread_start + 345
5 libSystem.B.dylib 0x91b950de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9159bdbe ecx: 0x003c46d0 edx: 0x003f0200
edi: 0x00000000 esi: 0xa010d760 ebp: 0xbfffdf58 esp: 0xbfffdf10
ss: 0x0000001f efl: 0x00010282 eip: 0x915a995e cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000096

Binary Images:
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0x98226000 - 0x98263ff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x98264000 - 0x98264ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x98378000 - 0x9837cff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9845c000 - 0x9845eff7 com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
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0x9895f000 - 0x989fafe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x989fb000 - 0x98b3efef com.apple.QTKit 7.7 (1800) <9DD27495-3020-0928-B3F2-D418C336E163> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x98b3f000 - 0x98e63fef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x98e64000 - 0x98e6afff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x98e6b000 - 0x98f6dfe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) /usr/lib/libcrypto.0.9.8.dylib
0x98fbb000 - 0x98fecff7 libGLImage.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x98fed000 - 0x9906fffb SecurityFoundation ??? (???) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x99070000 - 0x99070ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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0x9909b000 - 0x990affe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x990b0000 - 0x990f7ffb com.apple.CoreMediaIOServices 140.0 (1496) /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices
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0x99ba5000 - 0x99ba6ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x99ba7000 - 0x99fbdff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x99fbe000 - 0x9a0c0fef com.apple.MeshKitIO 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitIO.framework/Versions/A/MeshKitIO
0x9a130000 - 0x9a14cfe3 com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9a14d000 - 0x9a1a0ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x9a1a1000 - 0x9a1bffe7 libPng.dylib ??? (???) <6C0B95D7-9634-E044-0B79-F1DD56961C33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x9a1c2000 - 0x9a1d1fe7 libxar.1.dylib ??? (???) <2FC317EB-7AC2-CD6C-8C09-E06B2DF02929> /usr/lib/libxar.1.dylib
0x9a1d2000 - 0x9a22cfe7 com.apple.CorePDF 1.4 (1.4) <78A1DDE1-1609-223C-A532-D282DC5E0CD0> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
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0x9a5e6000 - 0x9a5f2ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x9a5f3000 - 0x9a5f6fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x9a5f7000 - 0x9aab2ff7 com.apple.VideoToolbox 0.484.60 (484.60) /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9aab3000 - 0x9aae3ff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x9aae4000 - 0x9ab29ff7 com.apple.ImageCaptureCore 1.1 (1.1) /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9ab2a000 - 0x9ab80ff7 com.apple.MeshKitRuntime 1.1 (49.2) /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime.framework/Versions/A/MeshKitRuntime
0x9ab81000 - 0x9ab87fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
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0xc0000000 - 0xc002cff3 +com.growl.growlframework 1.3.1 (1.3.1) /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Hi Ed,

Could you please try opening QuickTime.app from your Applications folder and see if that has any problems? Scrivener uses the QuickTime framework to play video and sound files, and the crash report seems to indicate that the crash is occurring within these frameworks, so I’m wondering if there is a problem with QuickTime on your machine.

Thanks and all the best,
Keith

Keith,

There is a problem opening Quicktime. No problem launching the app but try to open a .avi or a .mpg file and the app hangs “Loading Movie…”

There is no problem loading and playing a .mov file.

Thanks,
-Ed

I reinstalled Quicktime but I still encounter the same problem. Any clue what to do next?

Thanks,
-Ed