Customer Support Closing Dates for Christmas 2016

Hello all,

As usual, Literature & Latte will be closing over the Christmas holidays. We’re a small team and many of us will be away visiting family, and I’m not Scrooge enough to force anyone to work the Christmas break. Besides, technical support is a little tricky when you’re balancing a Graham’s port and chocolate liqueur in one hand while trying to hide the remote control with the other so that the kids can’t turn over to Jessie or Violetta before you get to see Arnold Schwarzenegger punch a reindeer.

Thus, Literature & Latte’s customer support will be closed from Thursday, 22nd December through to Wednesday, 4th January.

We will be re-opening our virtual doors on Thursday, 5th January.

This means that if you send us emails during this period, you will most likely receive an auto-reply telling you that we are on holiday and will reply as soon as we are sober. Likewise, we won’t be around on the forums as much as usual and so some questions may go unanswered until January.

If you have any issues that are genuinely urgent or time-critical over the Christmas holidays, here’s what to do:

  • Visit our knowledge base and see if you can find the answer to your question there:

  • Search the forums.

  • Post a question on the forums.

  • If you are still stuck, email us and place “[URGENT]” in the subject of your email.

Emails with “[URGENT]” in the subject line will be prioritised and we will do our best to reply to them before the New Year. However, we can only reply to genuinely urgent support requests (such as data loss, an inability to open the program and suchlike) - non-urgent requests will be replied to in the New Year even if they have “[URGENT]” in the subject line. :slight_smile:

The web store will of course remain open, and we will answer all non-urgent emails sent to us over the Christmas period as soon as we possibly can in the New Year (which may take a few days if there is a backlog).

So, merry Christmas and a happy New Year one and all!

Thanks and all the best,