Hello all,
As usual, Literature & Latte will be closing over the Christmas holidays. We’re a small team but we believe it’s important that our hard-working staff take a break over Christmas to spend with friends and family.
Literature & Latte’s customer support will therefore be closed from the end of Friday, 17th December, and we’ll be re-opening our virtual doors on Monday, 3rd January (or Tuesday 4th for those of us in the UK, as the 3rd is a bank holiday).
This means that if you send us emails during the period of 18th December - 3rd January, you will receive an auto-reply telling you that we are on holiday and will reply as soon as we can in the new year. Likewise, we won’t be around on the forums as much as usual and so questions may go unanswered until January.
If you have any issues that are genuinely urgent or time-critical over the Christmas holidays, here’s what to do:
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Visit our knowledge base and see if you can find the answer to your question there: help.literatureandlatte.com/help/kb.
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Search the forums.
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Post a question on the forums to get help from other users.
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If you are still stuck and the problem cannot wait until after the holiday, email us and place “[URGENT]” in the subject of your email.
Emails with “[URGENT]” in the subject line will be prioritised and we will do our best to reply to them before the new year. However, we can only reply to genuinely urgent support requests (such as data loss or an inability to open the program at all) - non-urgent requests will be replied to in the new year even if they have “[URGENT]” in the subject line.
The web store will of course remain open, and we will answer all non-urgent emails sent to us over the Christmas period as soon as we possibly can in the new year (which may take a few days if there is a backlog).
As always, our sincere thanks to everyone for their support this year. From all of us at L&L, marry Christmas and happy New Year.
Thanks and all the best,
Keith