Hello all,
As we do every year, L&L will be closing for two weeks over the Christmas holidays so that our hard-working staff can a break to spend time with friends and family.
Literature & Latte’s customer support will therefore be closed from the end of Friday, 20th December, reopening on Monday, 6th January.
If you try to contact us during the period of 21st December - 5th January, you will receive an automatic reply telling you that we are on holiday and will reply as soon as we can in the new year. Likewise, our staff won’t be around on the forums as much as usual and so questions may go unanswered until January.
If you have any issues that are genuinely urgent or time-critical over the Christmas holidays, here’s what to do:
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Visit our knowledge base and see if you can find the answer to your question there: help.literatureandlatte.com/help/kb.
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Search the forums.
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Post a question on the forums to get help from other users.
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If you are still stuck and the problem cannot wait until after the holiday, email us and place “[URGENT]” in the subject of your email.
Emails with “[URGENT]” in the subject line will be prioritised and we will do our best to reply to them before the new year. However, we can only reply to genuinely urgent support requests (such as data loss or an inability to open the program at all) - non-urgent requests will be replied to in the new year even if they have “[URGENT]” in the subject line.
The web store will of course remain open, and we will answer all non-urgent emails sent to us over the Christmas period as soon as we possibly can in the new year (which may take a few days if there is a backlog).
Thank you all for your support this year. Happy holidays from all of us at Literature & Latte.
All the best,
Keith