I left them a message last night, and hopefully they get a chance to read it as I think they took a few things very personally that were not directed at them in even the slightest of ways. So it would be a shame to see them feel wronged, and to leave over what I feel is an avoidable misunderstanding. Of course, there are a lot of people out there that have benefited from the insight and thoroughness of their contributions, and they would be missed.
On this occasion, I believe you should have been. It struck me as quite blatant one-sided trolling from someone who, although they had a legitimate core question, was engaging on the subject in what strikes me as a manner highly incompatible with forum rule 1: “Please be nice”.
The thread was already being moderated to my satisfaction when I showed up, and it wasn’t because there was only “one side” involved, that should be clear, the moderation spoke to that. My separate comment was added to remind people that it’s often very easy to leave one with the impression that a community is hostile, and to avoid contributing to the pattern that I’ve witnessed happening in many other threads.
What you don’t see are the personal messages I get from Android and Linux users who have expressed frustration and hurt over how they’ve been treated in threads stretching back over many years. As I said then, I wouldn’t even call out anyone in particular about it, it’s an overall trend that if an Android or Linux thread pops up asking for new or information on support, that it will turn into a mess of an OS war—that doesn’t happen all by itself, and really doesn’t take much to start it.
That is not a take I’d like to see, and it can be frustrating because we’ve never taken the stance that we aren’t interested in these platforms, merely that we haven’t had the time and resources to address them. We’ve always expressed that we are grateful for the interest in our software running on them, but that is almost always overshadowed by the impression people get.
So when you have people even outside of the forum commenting on that reputation, and saying things like, we don’t care about anything but Apple (particularly going back to the days when we were struggling to get the Windows version caught up), and are even hostile to the notion of Scrivener for Droid or Linux, it can get a bit demoralising. From our point of view, we just want to make good writing software for as many people as possible. It’s the possible part that can get in the way and make timelines longer than we’d like.
What I’d love to see is, when someone stops by to express an interest in our software running on their system, is what I see happening on many other software forums, and that is a respectful discourse on why that hasn’t happened, and sharing any official statements that have been made on the matter that might have been missed.
Probably the most important fact there is that we did successfully have a cross-platform thing going for a while, but had to put it aside until further notice, because we had to pare back everything that wasn’t on a single goal of getting the software done, first. There was a lot of enthusiasm for the project at the time, and we even heard from many people who wrote in just to tell us they had bought the Windows version even though they would never use it, to show support the project; sometimes even multiple copies. It was a fun community to be a part of for a while, and again, I do hope some day we can get to a place where that’s a reality again.
Now as for the comment I made in the other thread, that was poorly scoped and for that I apologise to anyone that took it personally. I wasn’t even thinking of this thread in particular, but more so the overall trend I speak on above, and how that can easily and incorrectly become ascribed to our own position on the matter. I see in retrospect how easily it could be taken otherwise, so again, my bad.
Given that you’re Head of Support for a company that makes software for Windows and macOS… well, I don’t know what to say? I hope you at least like iOS!
Well, here’s the thing, I really like software! I don’t care much about operating systems and never really have. I’ve preferred they stay out of the way, provide a basis of utility between the software, but not much more. An ideal OS for my tastes would be something a lot closer to a modern take on DOS, capable of multitasking and facilitating workflows between programs, and running programs of today’s sophistication, but otherwise invisible.
But in recent years the trend with these two operating systems (in varying degrees) is to puff themselves up a lot, and see themselves as the main course. It isn’t to my taste, and yes, it has become a bit intolerable if that’s the opposite of what you want. Something that can be made lean and out of the way is quite nice and refreshing.
The software though, that’s where my interests have always been. So in that frame of light, I don’t feel very confused on the matter at all.
Running our software on an atypical OS that stays out of the way makes perfect sense to me!
(P.S. I’ll be out on holiday for a bit after this afternoon, so if I don’t respond for a bit, don’t take it personal.)