Just thought I would add another, final update to this saga.
I don’t believe I’ve ever dealt with a more incompetent, couldn’t-care-less software company than Nuance (whose Swype keyboard for Android I use and love.)
The error I posted about is well known to them, but they apparently have no way of reliably dealing with it. Each time I called, the routine was different but the results were the same. Most recently, they had me download and install their custom Dragon-remover program, which I ran ahead of reinstalling the software, as directed.
The reinstallation took an extraordinarily long time – in fact the first time I tried, I aborted after about 5 minutes where the status bar indicated no activity at all. I was about to abort the second attempt after at least that long when it all of a sudden started crawling. About 10 minutes later, the shipped version was installed, but was recommending that I update to a later point update. After much fuss the download finally completed, started running, and konked out during the extraction stage.
When I ran the sw as installed from the disk, I received the same error, at the exact same point in the launch.
Giving up on tech support, I called customer service, explained the problem, and when they asked what I would like them to do about it, I suggested a refund might be nice. I was told they can not give refunds after 30 days, and I’m well past that. And so the only alternatives I had were to either work with tech support (who would happily have me disable the UAC when running their mess), or buy a new version of the software, “if you want to continue using Dragon.”
I know people have used Dragon successfully – I used it back in the Windows 2000 days and it worked fine, or at least fine-ish. But this round has been a complete failure.
The only positive thing I can say about the experience is is that I have received my mail-in rebate from Nuance, which brought the cost of the package down to about $1.00, counting postage for the mail-in. Given the rebate, I probably couldn’t have gotten a refund even if I was still within the window. But there is some small satisfaction (not really) in letting them know a refund was requested.