Computer failure, and I’m trying to register Scapple. I put in the serial number (checked for accuracy) and my name (as registered when I purchased it), and I’m getting this

Any ideas? 
Computer failure, and I’m trying to register Scapple. I put in the serial number (checked for accuracy) and my name (as registered when I purchased it), and I’m getting this

Any ideas? 
Nevermind. Just went through. No clue. I’m blaming Comcast. 