I bought Scrivener years ago and recently upgraded to Big Sur on my Mac. Now it doesn’t work. I read that I need to download a new version… I did. Now it asks for a license key (I don’t have that). So, I went to the license recovery page, antered the email and I was told that my info would be sent to me (twice I tried this). The emails NEVER arrived. So I emailed them, asking for help and I get a reply now telling me they are closed for another 16-days.
Now, I’m supposed to sit around and not write with teg program for the next 16-days?
Scrivener’s trial period is for 30 non-consecutive days, which means you can use the fully functional version of the program without a license until after the holiday break.
Perhaps more importantly, we do not discuss licensing issues on this public forum since that is private information. Since you have already submitted a help request for this question, please watch for our reply there.
Incidentally, if you were previously using Scrivener 2, you will need to purchase a new license for Scrivener 3 at some point. If you’re in a hurry, you can see if our store recognizes your email address and applies the discount automatically. (It might not, if it can’t find your license.)