For almost a week, I’ve been trying to upgrade to Scriv 3 after responding to your “Oops! Was there a problem with your literatureandlatte.com order?” email.
I’ve been using the trial version of Scriv 3 but don’t want to open any important Projects until I’m sure I actually own it. I’ve been in touch with your Sales And Fulfillment department and provided my license #s dating from Scriv 1. However, Sales informs me that the email on file is one I haven’t used for years because it’s obsolete (bell atlantic no longer exists), the system does not recognize verizon (the company’s new name) or any of the other email addresses I’ve used in the intervening years to communicate with Scriv.
I need to change the email address in your system and am happy to do so. Is there a way I can do that myself?
The Sales dept is still dealing with post-holiday issues so email exchanges are slow.
All I want to do is purchase the upgrade to Scriv 3 so I can get back to the book I want to finish.
I’m feeling frustrated and wonder if anyone here can help?