Help! Also crashing on opening!

Hi Keith

I have been working very happily on my book the last few days - still on the trial version of Scrivener - but today I haven’t been able to get the project to open. It unexpectedly quits on opening. I dumped the xml file as you detailed in other threads and the project opened, but quit again as soon as I clicked on a research document. Now it quits before opening again.

I believe you are right and that it may be an Apple problem. I’ve no idea what I might have done differently as I haven’t been using the programme very long. Crash report follows.

Many thanks.

Kate


Date/Time: 2008-01-03 09:33:40.099 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Parent: WindowServer [64]

Version: ??? (1.11)

PID: 473
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x177279fe

Thread 0 Crashed:
0 com.apple.AppKit 0x93311a3b -[NSLayoutManager(NSPrivate) _glyphRangeForBoundingRect:inTextContainer:fast:okToFillHoles:] + 3084
1 com.apple.AppKit 0x93310e27 -[NSLayoutManager glyphRangeForBoundingRect:inTextContainer:] + 91
2 com.apple.AppKit 0x9335da40 -[NSTextView(NSPrivate) _centeredScrollRectToVisible:forceCenter:] + 922
3 com.apple.AppKit 0x9335d5f7 -[NSTextView(NSPrivate) _scrollRangeToVisible:forceCenter:] + 1771
4 com.apple.AppKit 0x9335cf04 -[NSTextView scrollRangeToVisible:] + 55
5 …iteratureandlatte.scrivener 0x0004613d -[SCRDocumentViewController reloadAllText] + 795
6 …iteratureandlatte.scrivener 0x00039ac2 -[SCRDocumentViewController setBinderDocuments:] + 4556
7 …iteratureandlatte.scrivener 0x0003ac54 -[SCRDocumentViewController restoreSelectedBinderDocuments] + 314
8 …iteratureandlatte.scrivener 0x00015e61 -[SCRMainWindowController restoreSelectedBinderDocuments] + 33
9 …iteratureandlatte.scrivener 0x00004039 -[SCRMainDocument makeWindowControllers] + 236
10 com.apple.AppKit 0x936082b9 -[NSDocumentController openDocumentWithContentsOfURL:display:error:] + 506
11 …iteratureandlatte.scrivener 0x0002296e -[SCRAppDelegate applicationDidFinishLaunching:] + 1429
12 com.apple.Foundation 0x927f015b _nsnote_callback + 230
13 com.apple.CoreFoundation 0x908563ca __CFXNotificationPost + 345
14 com.apple.CoreFoundation 0x9084db69 _CFXNotificationPostNotification + 600
15 com.apple.Foundation 0x927e8704 -[NSNotificationCenter postNotificationName:object:userInfo:] + 121
16 com.apple.Foundation 0x927ef6a9 -[NSNotificationCenter postNotificationName:object:] + 55
17 com.apple.AppKit 0x93278eb4 -[NSApplication _postDidFinishNotification] + 124
18 com.apple.AppKit 0x93278d9e -[NSApplication _sendFinishLaunchingNotification] + 67
19 com.apple.AppKit 0x9327889d -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 273
20 com.apple.AppKit 0x93278468 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 96
21 com.apple.Foundation 0x927f5e45 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 447
22 com.apple.Foundation 0x927f5c6f _NSAppleEventManagerGenericHandler + 91
23 com.apple.AE 0x915236c5 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 147
24 com.apple.AE 0x915235f6 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
25 com.apple.AE 0x915234c2 aeProcessAppleEvent + 190
26 com.apple.HIToolbox 0x92df3084 AEProcessAppleEvent + 37
27 com.apple.AppKit 0x9327665d _DPSNextEvent + 1044
28 com.apple.AppKit 0x93276076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
29 com.apple.AppKit 0x9326fdfb -[NSApplication run] + 512
30 com.apple.AppKit 0x93263d4f NSApplicationMain + 573
31 …iteratureandlatte.scrivener 0x00002e24 _start + 210
32 …iteratureandlatte.scrivener 0x00002d51 start + 41

Thread 1:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d23b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9282d9ef +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x9003f6cf syscall_thread_switch + 7
1 com.apple.AppKit 0x9334d6a2 -[NSUIHeartBeat _heartBeatThread:] + 1399
2 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 4:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d23b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92854bca +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927f82c0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000357 ebx: 0x93310e40 ecx: 0x00000001 edx: 0x17727350
edi: 0x000054ff esi: 0x01b36d3c ebp: 0xbfffecb8 esp: 0xbfffeb10
ss: 0x0000001f efl: 0x00010246 eip: 0x93311a3b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
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0x94e61000 - 0x94f04fff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.33 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: AirPort Extreme, 1.2.2
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS541616J9SA00, 149.05 GB
Parallel ATA Device: MATSHITADVD-R UJ-857D
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA

Hi Kate,

Sorry you are experiencing problems.

Could you please zip up the problematic .scriv file (ctrl-click on it in the Finder and choose to create an archive from it or compress it) then send it to me at support AT literatureandlatte DOT com. Interesting all of the reports of this are coming from Tiger users. If you send it to me I can boot into Tiger and see what the problem is.

I won’t read your work and I’ll delete the file after finding the problem, of course.

Thanks!
Keith

Thanks so much for your help, Keith.
I can’t imagine there’s any software out there with better customer support.
All best
Kate