import issue[BUG LOGGED]

I’m trying to import files in the research section. When I use Microsoft word 2007, if I save the document in RTF format, it works find. When I don’t save it in that format, it’s supposed to automatically convert it, but none of the words show up. It’s just a blank gray screen.

Check the other post in this section on importing rtf and the post in the Technical Support section.
You may find help there. There are some suggestions dealing with this subject.