Hi Theeghostwriter,
I have no way of checking your email address from your forum credentials, but judging by your tone and by some of the phrases that you use, I think I can match these posts with two email threads in our support system. We have already sent timely replies to both of these direct emails. I replied to the first email yesterday, and to a second email this morning.
Please check your spam folder, promotions folder and any other folder to which your email provider routes your email without your intervention. Please also check our support page at http://www.literatureandlatte.com/support.php#section-email and my recent post on this forum at <https://forum.literatureandlatte.com/t/contact-problem/25330/4 about precautions that you need to take before contacting us, to ensure that you can receive our responses.
If you wish to PM me your name and email address, so that I can confirm that you are indeed the would-be customer who I think you are, then I can re-send our response to you by PM if you can’t retrieve it from your email provider. But I need to make sure that you are that same person before commenting specifically.
All the best,
Astrid