Please remember, everyone, that this is a civilised forum, and that we expect people to be polite to each other.
I have sent a PM to Theeghostwriter, containing the text of the emails that he has already been sent via our support system, along with links to the corresponding support tickets.
All the best,
Astrid
Hello Theeghostwriter,
Simply posting your support query timestamp and our support response time below:
We believe our response time is adequate (it was within four hours of you contacting us), and I’m not sure why you’re directing such vitriol at us and doing your utmost to taint our name through whatever means are at your disposal when we’d naturally refund you in entirety if there happened to be a fiscal error on our part. From our perspective it looks as though a pre-authorisation amount has been allocated by your credit card supplier, but we have not received a cent. Pre-authorisations will typically drop off your card account within a few business days if the vendor has not taken the funds. Please feel free to wait until the pre-authorisation amount of $35.00 has been returned to your credit card, but in most cases you’ll be able to secure a licence for Scrivener by resetting your browser and returning to our web-store here getscrivener.com and trying again. Apologies for the glitch in the first instance.
If you continue to experience a problem when trying to secure a licence please get back to us and we’ll contact the support personnel at the company that run our web-store. They typically have better visibility on why a particular purchase attempt is failing.
We trust that we’ll be able to resolve the issue and move forward in an amicable manner. Thank you for ultimately supporting Scrivener.
All the best,
David
Thank you, Theeghostwriter! I shall certainly check out your site – it sounds marvellous. The internet is sadly so short of impartial reviews of software, and I am sure that yours will live up to the standard of wit, erudition and debonair refusal to abide by bourgeois standards of basic literacy that you so convincingly evince in your posts here. I’m with you, brother – why should professional writers have to know how to spell and construct a basic sentence?
However, I fear you are a little confused about the workings of this newfangled ‘Internet’ thingy. You see, kissmyass@wordpress.com is actually an email address, so adding part of an html address to the front of it would just be silly wouldn’t it? It can be difficult keeping all these ideas straight, what with having to keep 7000000000000000000000000 viewers happy and all, but do ask if you have any more problems.
YAAAAAAAAAAAAAWWWN
SNORRR… SNN… SNNORR… SNORRRRRRRRRRE [size=150]pffffrrrttt!!.. pffffrrrttt!!![/size] 
oops! sorry! I think I trumped… or was it you, Theeghostwriter, ranting again?
Ahhh…good one, Fluffy.
You know how to put
The Pew back into Mew.
:mrgreen:
You mean Poo, in this case, don’t you, young Master Droo? 
Silence today from the Ghost.
Probably got “his” money back.
I bet anything his is a scam
Designed to extract funds
From honest developers.
If he weren’t a troll-fraud
We’d see his reviews online.
Somewhere.
I suspect he’s just a congenital attention seeker… possibly paranoid schizophrenic with anger management issues, or, he could just be a lonely soul, in need of a bit of company, lighthearted banter and gay repartee. The options are many and varied. Then again, he could indeed be a troll.
Fluff
Folks, I’m nobody special here, but please knock off the smack talk.
The party in question has in fact posted here, more recently, in a polite professional results oriented manner.
To repeat what Siren wrote…
“Please remember, everyone, that this is a civilised forum, and that we expect people to be polite to each other.”
I think an apology from the OP would go a long way toward making people be more civilized and polite to him. He was very rude and disrespectful, from his first post, nay from the title of his first post. It didn’t take long for him to go off on a rant about telling everyone in the world who would listen how horrible Scrivener is, when it wasn’t Scrivener - or even L&L - which was causing him distress, but the e-sales vendor that L&L contracts for their business.
Such behavior was unwarranted and untoward, and frankly seemed deserving of a little blowback from the more diehard members of the forum.
Perhaps SpringfieldMH, is right. Let’s draw a line under the proceedings, and call it a day.
Fluff
my advice to the op would be not to apologise, but to delete their profile and start a new one. it,s not like they have much but bad vibes invested in the old one.
In all fairness, we are obviously responsible for the sales vendor and email support systems that we choose to use, but eSellerate is a very respectable and well-established e-seller. It is apparently normal for a pre-processing figure to appear on a statement when no money has been deducted, an unfortunate side effect of when something goes wrong during a purchase process - presumably the OP’s browser failed or didn’t load properly so that the purchase didn’t go through but the pre-process figure was then seen. No money was deducted, but we offered to get full confirmation of what had happened from eSellerate. The OP’s consternation was, however, compounded by him not seeing our replies to his queries, for some reason - as proved in David’s screenshot above, we replied to all his emails in a timely fashion. Presumably the OP has an over-active spam filter that blocked or hid our replies. He has since written to us again, but we aren’t sure he’s received our replies as he never replies to us (so we’re still waiting for the apology he promised us if we could prove that we had replied to his queries, which we have done 
).
But yes, let’s keep things civil.