Lost files when I changed computers

I’m trying not to panic, but I’ve lost 4 of 5 chapters when i transferred to a new computer. I can’t get the sync figured out. HELP!

  1. Did you port over your Scrivener project backup files? In which case you can drag out a latest backup of the project and open it to grab the new chapters (or to use the duplicate of the backup as your new master project.

  2. Do you still have access to both computers? Copy your Scrivener projects from the old computer onto a flash drive and port them that way over to the new computer.

  3. If you’ve moved to a new computer, I am going to make the sensible guess that you made an external backup of your old computer before making the switch —in which case you have a backup copy of your Scrivener project which includes the latest chapters.

Yes, I have all the files on the new computer. I’m not sure what you mean by “port over” but I see a bunch fo back up files but it seems Scrivener doesn’t.

First of all, are you sure you’re opening the latest version of the Project?
Then, if you’re syncing between computers using Dropbox, make sure to finish the process, before accessing the Project.
Last, unzip Scrivener backups before trying to open the Project in Scrivener.

Still nothing, I see the back up

I see the backups and have opened them but still nothing. I’m not sure what I’m doing wrong. I’m also miffed that Scrivener has no technical support to help me out. I’ve sent them two emails and they have not responded to either one. Is that normal? Thanks for all your help. I’d be lost without it.

I checked the help-desk interface, and there are no help tickets associated with the email address you’re using here on the forum.

Assuming that’s the same email you used to submit the help requests, you should have received an auto-reply confirming that your request was received and queued.

If you haven’t seen those auto-replies, were you using the form on our contact us page?

If so, it’s been buggy, so I’d recommend using the email links at the bottom of our contact us page to submit a help request instead.

Thanks for the note. I’m trying again.