Major problem with saving [BUG FIXED in Beta 023]

Col.mustard, welcome to the club. I am running windows 7 (32bits) and I am not using drop box. Now I figured out that I didn’t lost everything from yesterday, but most of it. I don’t know if there is a pattern here. I’m tired of looking for a way to recover the data lost… rewriting all again? Well…

Well, I give up trying to recover the work lost. I didn’t find a way to get it back. From now on I will be extremely cautious. Every day I backup my project… but not yesterday (I wonder if it even that would have avoided me this misery), precisely the first day I was working with new beta, I was so tired. And now I am here, retracing my steps. Why should all this writing thing be so painful? If I found some new information on these issues, I’ll let you know. Bye!

Thanks for posting everyone regarding this horrible issue.

Unfortunately, I can’t reproduce this on any of my XP, Vista, Win7 or Linux machines. So, I’m flying completely blind here and can only try to guess.

There has never been an issue with core-saving functionality before (I’m not talking about project replace saving - that’s another logged bug). The only thing that could have broken something, is the new trial code, I’m going to rip it out of the next update to see if that fixes this issue. I can’t think of anything else we’ve changed or added that might affect saving.

We should have an update out sometime soon. I will post when it’s available.

Lee

I experienced the same issues and lost my work of this afternoon on my XP system. Scrivener Beta 022 freezes, or sometimes just loses information when I switch to the Corkboard. Although saved manually (NOT by Ctrl-S shortcut) and used snapshot, the data was lost. It simply did not save it.

In respect of this fact, I’ll stop working with Scrivener until a new release comes out, it’s just to dangerous to lose precious time and work. All of this did not happen before with the elder release. Anyway, I have full trust on the developer team, that they will fix it soon. Hopefully before May :slight_smile:

Thanks for the update, I’m glad to hear that there’s an effort to figure out what’s happening, but I can appreciate the difficulty with not being able to replicate the problem.

I’m on a Win 7 64-bit machine.
Earlier I opened my current novel project and wrote a few hundred words. I had clicked the ‘reset’ button in the trial dialog.
I finished, saved the project and because of the issues saving, compiled the novel out to a .docx file then shut down.
Just now I decided to take a break and get some more writing done and reopened the project. It didn’t look right to me, so I checked the word count. Nope, all of the work done earlier was gone. I opened the compiled docx file and copied out the section lost.

I think I’ll continue compiling out the document until this gets resolved.

Thanks for all the hard work you’re doing! Still very excited about Scrivener.

Hi everyone here,

I’m NOT experiencing this problem… until now…
But I’m reading these posts…
They give me a strange feeling of “read only”…

Could it be that, for whatever reason, on some machines, the files have been set to “read only” during the install process of 022 ?

Just another updated post, after I did some more writing I saved, compiled and closed Scrivener. Then out of curiosity I relaunched the program and discovered that everything I’d just written was gone again. Fortunately it’s all in the compiled docx. So then I copy and pasted again, saved again and closed. Then when I relaunched Scrivener the text was still there. I don’t really know what is happening. I tend to save often when my fingers stop moving anyway, so I don’t really understand why it is saving sometimes and not others, but I thought I’d share in case any of it was helpful.

Note, I haven’t been compiling with previous betas. I only started that after the first time I lost content.

Tried garpu’s suggestion and started clicking “Reset Trial” instead of “Try” and (crosses fingers) have not had further problems with the document not being saved.

Great suggestion! :smiley:

I don’t know, today has been saving OK… until 23:35 (UTC +1:00). I went to have some dinner and rest and then I worked one hour more (now is 2:26 am). Nothing I’ve been written in the last hour has been saved. If I compile, it is there; but if I use backup project to… nothing, it saves the document as it were at 23:35. Otherwise, I am still able to see the last words I’ve written this hour in Scrivener. I haven’t closed Scrivener yet. How is that possible?

Without closing Scrivener, if you open the .scriv folder and open the .rtf files in the Docs folder, do they have the mystical text or not? I’m noticing that with some formatting issues, things will appear to have happened in Scrivener (e.g. highlighting is removed) but that it is not actually saved to the .rtf file, and opening the file in an external editor will show it. So I’m wondering if it’s being written in the .scrivx file or elsewhere temporarily, so you still see it, but that gets cleared on close? Something vague like that, I haven’t experimented.

Yes, that is what I am doing: without closing Scrivener I open the rtf in which I am working now but it only has the text written until 23:25. The funny thing is I haven’t closed Scrivener since I started writing again (19:30). Why did it stop saving since that hour? Something related to date? The new text that is not saved in rtf (but I still see in Scrivener) has been written in other day… ¿does it make any sense? Another test: I duplicate the file and… well, in the duplicate appears the version of 23:25 but I still have the version with the new words! It is not a surprise, though, as Scrivener stopped to save the content in the rtf file…

How odd…

Ah, got it. Just not reading closely, sorry.

I wonder actually if the date thing is related…If it is tied somehow to the whole trial business as Lee’s wondering, that obviously has a relation to the time that Scrivener’s been open, date changes, etc. It’s possible code in that is somehow…messing with things in a weird way. Not to say it makes sense, but at least I can see how time and date might be connected.

Okay, so again, without closing Scrivener, you could try using Windows search to hunt up some of your text and see if you can find a mysterious file where it’s being temporarily saved while Scrivener shows it to you. Obviously it’s not making it to the .rtf files, but perhaps it’s somewhere…

On the other hand, it’s ridiculously late there. Perhaps you should just go to sleep. :wink:

WOW I thought it was me.

Thankfully I did not do that much writing, but yes it went poof.

Tomorrow I guess I will compile and save to RTF before I end that session… or just send myself an email of the chapter… and save on the mac.
:smiley:

Yes latest build…

Yes, I’m going to sleep. Windows is searching… nothing yet.
One last thing: now I created a new document in the binder and… it is saving right! But the other document… not saving! I hope tomorrow, well, today later, we have some new findings! Bye, bye.

I was able to duplicate this without fail on my machine. Windows 7 Ultimate 32-bit. BUT, it only occurs under certain conditions.

Normally, I store all my Scrivener Projects in either my Documents folder or on a seperate drive on my computer. On all of these files, I am able to edit and add content without fail. On a whim, I decided to try to make a Project in the default location of Program Files\Scrivener. The project was created properly, and all data I added on that first session saved properly. After closing Scrivener and reopening it, I attempted to add text to the project. Everything appeared to work and save properly. However, on closing Scrivener and reopening, all the data I added was gone. I was able to reproduce this each time I tried to edit a project.

Now, troubleshooting this, if I run Scrivener as an Administrator, I am able to edit the project in Program Files\Scrivener properly and changes DO save. My guess is that there is a permission problem exhibiting itself when Scrivener tries to save to the Program Files folder. To further test this, I moved one of my Projects from the Documents folder to the Program Files Folder. Chenges no longer saved for that project once it was moved. After moving it back, changes saved once again.

My question to everyone who is having the problem is: What folder are you using to contain your Projects? Maybe try copying the project to a different folder and see if the problem resolves?

Windows base, 32 bit… and my files live in Dropbox where they can happily talk to the Mac.
Nope, did not save… what I did this morning. Thankfully 700 words, so not that much of a biggie.

Out of curiosity, does your work save properly if you run Scrivener as Administrator?

I am running Windows Vista. I’ve lost a lot of work because of the ‘not-saving’ problem.

I guess that will be the next test tomorrow morning.

I did not touch my academic work, so that was good. Was considering just taking the IPAD and simple note.

I will take both and try as admin tomorrow.

(I know this is what being a beta tester means)
:smiley:

That’s true for many other applications on Vista and Windows 7 (that there are problems saving data to Program Files path) and could be separate issue or just part of the whole problem here.

I’m on WinXP and see the saving problem no matter whether data are under Program Files or elsewhere.

In the couple of tests today forcing save through menu File > Save, even when it was all auto-saved already, worked all the time for me, with all the edits saved properly.