Nanowrimo winner

I’m trying to download and use the discount ‘prize’ awarded for finishing Nanowrimo.

I have tried three times, finally got it, entered serial number, got asked to replace trial, said yes. Then got icon with crossed circle and no download.

What’s going on?
You’ve already taken the payment. And no product

Please email us at AT for further assistance, but all you should need to do is download from our website and enter the serial number. Make sure you drag the app to your Applications folder and run it from there.