Hello. All sensitive information is blurred. I appreciate patience, and please forgive me if I misspeak. I am neurodivergent, currently confused and mildly discouraged.
I’m having some technical issues purchasing a software license for the Windows 10 version of Scrivener 3.
I’m attempting to purchase a new $49 dollar license for a Windows 10 version of Scrivener. (Even though in 2016 I had already purchased a hard disk copy of the old version of Scrivener which had costed me $52 dollars, $12 for the disk and $40 for the software license.)
However, when I attempted to make the purchase for the upgrade on the Scrivener website using PayPal, there was an issue. It failed to be approved twice, so instead I used my debit card information directly in the purchase window. That was also declined and I received a notification from my bank app on my phone that a recent transaction was declined.
I checked my emails and reassured my bank that I was really trying to purchase a copy of Scrivener, but when I checked my bank transactions, I had 8 attempted purchases of Scrivener???
Below are screenshots of what happened.
A list of the 8 attempted transactions / purchases for Scrivener. For clarity, I only wanted to purchase one license and Paypal failed twice and the debit card transaction failed once.
I don’t need eight copies and this would cost $392 USD.
“Declined transactions.”
“We detected some unusual activity.”
“Thank you for verifying your recent transactions.”
Also I only just noticed just now while writing this post, that there is a “Upgrade from an older version,” link in the purchasing section, but I don’t think my old version of scrivener is still eligible.
It’s unclear as to what I did wrong, and I’m frustrated with myself and feeling sorry I have to reach out for help. I also have enormous anxiety posting on a forum. I’m very sorry in advance if I did this all wrong.
The process was not smooth for me either.