I hope you can help me. I just got a new computer with Windows 10 installed and now I’m getting repeated error messages when I try to start Scrivener like this one:
“c:\Program Files\QtWebKit4.dll is either not designed to run on Windows or contains an error. Try installing the program again using the origianl installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.”
I deleted and reinstalled the program with the most recent version of Scrivener that I downloaded a fresh copy of. The program runs for awhile then the same message returns and the program won’t open. I did a web search on the topic and followed the suggestions to run a system scan from the command prompt run as administrator:
I may have answered my own question by finally reading the readme file when I reinstalled just now:
If Scrivener fails to launch and the following Windows error message
“This application has failed to start because the application
configuration is incorrect. Reinstalling the application may fix this
Or if an error message pertaining to “side-by-side” errors, then
this is due to the Microsoft Redistributable C++ Runtime not being
installed on your machine correctly. This is easily fixed by downloading
the 2010 Microsoft Redistributable C++ Runtime service pack 1 update here: microsoft.com/en-au/download … px?id=8328
After downloading double-click the Microsoft executable and follow the
installer prompts to install the missing Microsoft Redistributable C++
Runtime files. Then re-boot Windows and try running Scrivener again."
The file you’re talking about is part of the Qt framework. Do you have some antivirus or security solution on the system that is mistakenly putting this file in quarantine? When you say it works for a while then throws an error, that’s what comes to mind – something is running on a regular basis and getting confused about that file.
Was having the same frustrating error message coming up when opening a project - “…not designed to run on windows…” etc. Checked my antivirus software for any files quarantined (thanks for suggestion, devinganger), there was none related to Scrivener but I did find that my computer was having issues updating Windows. Sorted the Windows problem out, however I still had to uninstall and then reinstall Scrivener before I could finally use Scrivener again. So far everything’s working okay, but have compiled all current projects into back-up Word documents just in case.
I was having the exact issue. The program was working fine, then out of nowhere, I started getting the error. When I reinstalled, it would open ONE time. The next time I tried to open a file… the error again. Then today, it stopped working completely. No matter how many times I tried reinstalling, it wouldn’t work.
I went through the same steps as you… OS up to date, checked virus software, etc. Nothing worked and, as an author, I was panicked!!
But, I just found this Microsoft Visual C++ fix.
I downloaded and installed it.
Then I uninstalled Scrivener.
Rebooted my computer.
And then Reinstalled Scrivener.
So far, the error message is gone and the program is working again. (Fingers crossed). Here’s the link to download the C++ fix: