Scrivener 3.3.2 crashed, won't re-open on MacOS 11.7.8

Scrivener Scrivener for macOS
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1

I’m running Scrivener 3.3.2 on Macbook Air (2020 model) using Big Sur 11.7.8

It has been stable with no issues for the past year or so, but crashed overnight and when I tried to re-open this morning, I got a very long error report. As a new poster here, I can’t embed the image but a copy-and-paste of the first part is below. I’m assuming this might be related to the auto-update for 3.3.2. I’ve tried closing everything and restarting with no success, and that is about the limits of my tech skills.

Can anyone tell me from this what the source of the problem might be? Is there a simple fix, like updating my OS or un-installing/reinstalling Scrivener?

I rely on Scrivener for work so this is a BIG issue.

Error report copy/paste:
Process: Scrivener [1213]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener3
Version: 3.3.2 (15830)
App Item ID: 1310686187
App External ID: 860192370
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [1213]
User ID: 501

Date/Time: 2023-09-27 11:35:06.504 +1300
OS Version: macOS 11.7.8 (20G1351)
Report Version: 12
Anonymous UUID: 5CD0D5DB-E22A-A479-0487-577EF41B8E88

Time Awake Since Boot: 3200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1213]

VM Regions Near 0:
→
__TEXT 10284c000-103df0000 [ 21.6M] r-x/r-x SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Application Specific Information:
dyld: launch, running initializers
/Applications/Scrivener.app/Contents/MacOS/Scrivener

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

2

Try the full installer (let it replace the existing installation) from here: Download Scrivener | Literature & Latte

1 Like
3

Thank you. Going to try that as well as updating Big Sur to 11.7.10 and see if it resolves the issue. I’m not quite ready to go to Sonoma because of some other older apps I run that might not be compatible.

4

It can’t hurt to get the latest Big Sur release for the security patches anyways.

1 Like
6

Just a note, that’s macOS 10.13 or later, not 13 or later. We still support back to High Sierra with 3.3.2. Though, as noted above, anything below 11 at this point is a moderate security risk if you let it go online.

7

My mistake. I misread. Apologies. Removed my post.

Mark

1 Like
8

Okay I upgraded to MacOS 11.7.10 and re-downloaded/installed Scrivener from the website but still getting the same error message. Should I completely un-install Scrivener and reinstall from scratch? Go back to the previous version of Scrivener? Starting to regret having auto-updates.

9

I don’t know why it crashes, but there’s no point in uninstalling / reinstalling Scrivener (that’s basically what the installer does, so you performed that already).

Could you launch Scrivener while pressing and holding the Shift-Key (the whole time)? What happens?

(Going back to 3.3.1 might also help, but let’s try this first.)

1 Like
10

No, that didn’t work. Maybe going backwards is my only option at this point.

11

Can’t get worse, give that a try.

12

Reporting back to say I trashed Scrivener 3.3.2 and went back to 3.3.1 (downloaded the ZIP file from the website) and it is all working again. Just opened my current projects and everything looks fine. Phew!

A good lesson for me not to trust auto-updates (and perhaps also an issue with the update for the L&L team to look into).

2 Likes
13

Just to say that i had the EXACT same issue, and scrivener now works having gone back to an older version.

14

I responded in this thread, which I saw first:

Probably all the threads will get consolidated at some point.

15

I’m also getting this segmentation fault 11. Started a couple of days ago. I hadn’t changed anything, but maybe the app got updated.

I’m on Mac OS Big Sur 11.6.2.

Scrivener version is 3.3.2.

I purchased an installed it via the Mac App Store. I’ve deleted the app and then reinstalled it (by clicking on the cloud icon in the App Store) and still get the same error.

I’m not sure how I can downgrade to the previous version given that I install it via the App Store.

Any thoughts? Suggestions? Fixes?

DETAILS (TERMINAL)

Last login: Tue Sep 26 11:02:58 on ttys000

/Applications/Scrivener.app/Contents/MacOS/Scrivener ; exit;

The default interactive shell is now zsh.

To update your account to use zsh, please run chsh -s /bin/zsh.

For more details, please visit Use zsh as the default shell on your Mac - Apple Support.

MacBook-Air-5:~ [MY NAME] /Applications/Scrivener.app/Contents/MacOS/Scrivener ; exit;

Segmentation fault: 11

logout

Saving session…

…copying shared history…

…saving history…truncating history files…

…completed.

Deleting expired sessions…none found.

[Process completed]

DETAILS (REPORT - TOP BIT)

Process: Scrivener [97802]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener3
Version: 3.3.2 (15830)
App Item ID: 1310686187
App External ID: 860192370
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [97802]
User ID: 501

Date/Time: 2023-09-27 18:04:02.645 +0100
OS Version: macOS 11.6.2 (20G314)
Report Version: 12
Anonymous UUID: FDF5C238-F4C0-484B-62B1-570C5C875BA9

Sleep/Wake UUID: 2D04176F-C08B-4C87-A737-E8B3F6F9850F

Time Awake Since Boot: 22000 seconds
Time Since Wake: 320 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [97802]

VM Regions Near 0:
→
__TEXT 104df0000-106394000 [ 21.6M] r-x/r-x SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Application Specific Information:
dyld: launch, running initializers
/Applications/Scrivener.app/Contents/MacOS/Scrivener

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 dyld 0x0000000108964b54 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 468
2 dyld 0x0000000108964f6c ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 56
3 dyld 0x000000010895e8a4 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 620
4 dyld 0x000000010895c260 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
5 dyld 0x000000010895c32c ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 96
6 dyld 0x0000000108946a7c dyld::initializeMainExecutable() + 268
7 dyld 0x000000010894d53c dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 8784
8 dyld 0x0000000108945258 dyldbootstrap::start(dyld3::MachOLoaded const*, int, char const**, dyld3::MachOLoaded const*, unsigned long*) + 476
9 dyld 0x0000000108945038 _dyld_start + 56

Thread 1:
0 libsystem_pthread.dylib 0x000000019a98e5cc start_wqthread + 0

(I can give the rest if it helps).

16

Install version 3.3.1 (download from here: Download Scrivener | Literature & Latte)

18

Anyone experiencing this bug, please try downloading and installing this version:

Fingers crossed this fixes the bug. Please let me know.

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