Each time I open a doc and type one word, the doc crashes. I can’t write and have a deadline. I’ve had Scrivener for years so today’s issue is new. Any help appreciated!
What version of Scrivener?
What version of Mac OS?
Just this project, or all of them?
Without that information, it’s hard to be specific, but the most common solutions are:
- Update Scrivener and/or Mac OS.
- Reset Scrivener’s Preferences file, as explained here:
Resetting Preferences / macOS: Troubleshooting / Knowledge Base - Literature and Latte Support - Reset the project display settings, as explained here:
Resetting a Project's Display Settings / macOS: Troubleshooting / Knowledge Base - Literature and Latte Support
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Sounds a lot like an issue with your antivirus.
Search the forum for keywords such as
antivirus ;
whitelist ;
ransomware ;
etc.
You’ll come across a few things to try.
But if you want to cut to the chase, you can right away try this:
Disconnect off of the internet. (Disable the connection.)
Turn off your antivirus completely.
Load a project in Scrivener, do what you do that makes it crash.
If it no longer crashes, you’ll know the pig to be your antivirus.
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Just a quick note to let the forum know that the issue was resolved through our support system. The user’s software was out of date.
If you’re reading this thread because Scrivener is crashing for you, too, you can contact us directly by opening a support ticket, here:
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