Scrivener Crashing on Compile.


Can somebody please help me this problem is driving me insane and i am behind with my work everytime jam compiling my collection of novels to epub Scrivener gets to the end of compiling and then comes up with the message Scrivener quit unexpectedly.

I,am using
MacBook Pro (Retina, 13-inch, Early 2015)
Processor - 2.7 GHz Intel Core i5
Memory - 8 GB 1867 MHz DDR3
OS Version - Yosemite 10.10.3

The crash report refers to:-

Crashed Thread: 0 Dispatch queue:
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

I have read in the forums that this bug is due to a problem with full screen mode and only relevant when opening projects. I can open project fine no problem, also this same project was compiling fine last week.

Full Report:-

Process: Scrivener [514]
Path: /Applications/
Identifier: com.literatureandlatte.scrivener2
Version: 2.7 (2.70)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [514]
User ID: 501

Date/Time: 2016-01-21 20:18:10.688 +0100
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: 1023DF9D-4C46-CD64-9ABF-C4164F2B5270

Time Awake Since Boot: 7800 seconds

Crashed Thread: 0 Dispatch queue:

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
__TEXT 0000000000001000-0000000000369000 [ 3488K] r-x/rwx SM=COW /Applications/

Thread 0 Crashed:: Dispatch queue:
0 libobjc.A.dylib 0x99964ee5 (anonymous namespace)::AutoreleasePoolPage::AutoreleasePoolPage((anonymous namespace)::AutoreleasePoolPage*) + 9
1 libobjc.A.dylib 0x99979e44 (anonymous namespace)::AutoreleasePoolPage::autoreleaseFullPage(objc_object*, (anonymous namespace)::AutoreleasePoolPage*) + 60
2 libobjc.A.dylib 0x9997911e objc_object::rootAutorelease2() + 80
3 libobjc.A.dylib 0x99968159 objc_loadWeak + 47
4 0x923bd4ab hashProbe + 176
5 0x923c141a -[NSConcreteHashTable rehashAround:] + 138
6 0x923bd51b hashProbe + 288
7 0x923bd3a8 -[NSConcreteHashTable addObject:] + 55
8 0x991806df -[NSAttributeDictionary newWithKey:object:] + 2075
9 0x923dd9ea -[NSConcreteMutableAttributedString addAttribute:value:range:] + 257
10 com.literatureandlatte.scrivener2 0x001ae419 0x1000 + 1758233
11 com.literatureandlatte.scrivener2 0x001ac5fe 0x1000 + 1750526
12 com.literatureandlatte.scrivener2 0x001ac5b7 0x1000 + 1750455
13 com.literatureandlatte.scrivener2 0x001a284c 0x1000 + 1710156
14 com.literatureandlatte.scrivener2 0x001a200d 0x1000 + 1708045
15 com.literatureandlatte.scrivener2 0x001a131d 0x1000 + 1704733
16 libobjc.A.dylib 0x99967853 -[NSObject performSelector:withObject:] + 70
17 0x9b6d77ee __36-[NSApplication sendAction:to:from:]_block_invoke + 51
18 libsystem_trace.dylib 0x9478ec03 _os_activity_initiate + 89
19 0x9b6d7707 -[NSApplication sendAction:to:from:] + 602
20 0x9b6eef66 -[NSControl sendAction:to:] + 102
21 0x9b6eee4b __26-[NSCell _sendActionFrom:]_block_invoke + 176
22 libsystem_trace.dylib 0x9478ec03 _os_activity_initiate + 89
23 0x9b6eed7a -[NSCell _sendActionFrom:] + 161
24 0x9b9948a6 __48-[NSCell trackMouse:inRect:ofView:untilMouseUp:]_block_invoke989 + 43
25 libsystem_trace.dylib 0x9478ec03 _os_activity_initiate + 89
26 0x9b6ed06e -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2908
27 0x9b7494cc -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 833
28 0x9b6eb63c -[NSControl mouseDown:] + 762
29 0x9bcf3b46 -[NSWindow _reallySendEvent:isDelayedEvent:] + 13689
30 0x9b5d5f9a -[NSWindow sendEvent:] + 526
31 0x9b5d2594 -[NSApplication sendEvent:] + 4765
32 com.literatureandlatte.scrivener2 0x00051a3a 0x1000 + 330298
33 0x9b4f27dc -[NSApplication run] + 1003
34 0x9b467bc0 NSApplicationMain + 2082
35 com.literatureandlatte.scrivener2 0x000027b5 0x1000 + 6069

Thread 1:: Dispatch queue:
0 libsystem_kernel.dylib 0x91beb8ce kevent64 + 10
1 libdispatch.dylib 0x98c4873f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x98c483a2 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x91be49ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x91be3a70 mach_msg + 68
2 0x9811fef6 __CFRunLoopServiceMachPort + 214
3 0x9811f309 __CFRunLoopRun + 1529
4 0x9811eaa6 CFRunLoopRunSpecific + 390
5 0x9811e90b CFRunLoopRunInMode + 123
6 0x9b5cdea0 _NSEventThread + 283
7 libsystem_pthread.dylib 0x960b2e13 _pthread_body + 138
8 libsystem_pthread.dylib 0x960b2d89 _pthread_start + 162
9 libsystem_pthread.dylib 0x960b0e52 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x91bea512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x960b3a4a _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x960b71c0 pthread_cond_wait$UNIX2003 + 71
3 0x215120e6 TThumbnailExtractorThread::Main() + 580
4 0x214e72f4 TThread::GlueImpl(TThread*, std::__1::function<void ()> const&) + 132
5 0x214e7066 TThread::MainGlue(void*) + 56
6 libsystem_pthread.dylib 0x960b2e13 _pthread_body + 138
7 libsystem_pthread.dylib 0x960b2d89 _pthread_start + 162
8 libsystem_pthread.dylib 0x960b0e52 thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x91beae6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x960b32b1 _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x960b0e2e start_wqthread + 30

Thread 5::
0 libsystem_kernel.dylib 0x91bea8f6 __semwait_signal + 10
1 libsystem_c.dylib 0x9a3f0c06 nanosleep$UNIX2003 + 218
2 libsystem_c.dylib 0x9a3f0ab2 usleep$UNIX2003 + 60
3 0x9b793f8b -[NSUIHeartBeat _heartBeatThread:] + 2286
4 0x923e3aed -[NSThread main] + 45
5 0x923e3896 NSThread__main + 1538
6 libsystem_pthread.dylib 0x960b2e13 _pthread_body + 138
7 libsystem_pthread.dylib 0x960b2d89 _pthread_start + 162
8 libsystem_pthread.dylib 0x960b0e52 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xfeff6000 ecx: 0x00000000 edx: 0xfeff6000
edi: 0xfeff6000 esi: 0x00000000 ebp: 0xbfffeb38 esp: 0xbfffeb30
ss: 0x00000023 efl: 0x00010282 eip: 0x99964ee5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 2
Error Code: 0x00000006
Trap Number: 14

Binary Images:
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 8
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3216
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=233.5M resident=95.1M(41%) swapped_out_or_unallocated=138.4M(59%)
Writable regions: Total=3.2G written=2.9G(90%) resident=3.0G(96%) swapped_out=0K(0%) unallocated=127.4M(4%)

=========== =======
Activity Tracing 2048K
CG backing stores 38.4M
CG image 2484K
CG image (reserved) 4K reserved VM address space (unallocated)
CG shared images 624K
CoreAnimation 90.1M
CoreData 4K
CoreUI image data 1360K
Foundation 4K
Image IO 2716K
Kernel Alloc Once 4K
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
Memory Tag 250 8K
OpenCL 68K
SQLite page cache 128K
Stack 66.1M
WebKit Malloc 480K
__DATA 10.5M
__IMAGE 528K
__OBJC 4836K
__TEXT 183.5M
mapped file 213.0M
shared memory 4K
=========== =======
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Model: MacBookPro12,1, BootROM MBP121.0167.B02, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f6
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
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Serial ATA Device: APPLE SSD SM0128G, 121.33 GB
USB Device: Internal Memory Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Hi just to add to this problem i have tried compiling again and at the end again got the error message “Scrivener unexpectedly quit”

This time when compiling i had the mac log console open and it reported Segmentation Fault 11.

I have attached screenshot.

Can anyone help out with this its driving me insane.

I don’t see anything to indicate this crash has anything to do with OSX Full Screen—and besides to trigger that bug you must be running OSX 10.11.2, specifically. Instead it is rather unfortunately, from what I can see, a fairly generic crash report. Is this happening for all projects, or just this particular ePub compile?

A simple test, if you haven’t tried that yet, is to create a new project from the “Blank” starter, type in one single word into the text editor, and compile with default settings, changing only the format to ePub. If that compiled correctly, then I’d return to your main project (perhaps working on a copy of the original while the crashing is going on, just to be safe) and start compiling it in halves. If half A works but half B crashes, then compile the B half in two sets and see if the C or D half crashes, on down until you find the culprit document that is crashing the compiler.

i have tried compiling individual sections within the project this works fine. Another strange thing i have just noticed when viewing the apple activity monitor it reports that scrivener is not responding as soon as i hit compile button. The compile is clearly running as blue bar is going up but both memory and cpu usuage in activity monitor shows that it is not responding. Also it shows that scrivener is using %100 of the CPU how can that be ? (see attachments)

Also from my second message what does segmentation fault 11 refer to ? That is not a generic message as to why scrivener has closed.

So do I take it to mean that if you compile in pieces, where all pieces eventually are tested, it doesn’t crash, but if you compile everything at once it crashes? How large would you estimate the resulting ePub to be?

One other question, you mentioned it worked fine last week. I would pull out a backup from at least over a week ago, open that copy of the project and see if it still compiles. That would indicate whether it was something added to the project since then, or something condition that has changed outside of project data.

“Not responding” shouldn’t be taken too seriously during intense and lengthy operations. It is literally true, because Scrivener is so busy doing work that it isn’t responding to the “are you alive?” pings in a timely enough fashion for the OS to consider it active. You’ll see this behaviour with most any program that needs to process bulk amounts of data with all of its might.

It really is pretty generic, almost as generic as you can get. This is a very low level failsafe designed to keep programs from overwriting active memory or escaping their allocation, particularly when they’ve lost control of what they are doing (crashing). If you’ve been using Macs for a long time, you might recall the days when a Netscape crash pretty much invariably meant rebooting the Mac, or when things would crash so hard the mouse stopped moving or garbled? That was life without memory protection.

Hi Amber,

I will try compiling again in parts as you have suggested. I would like to add i have had MAC developers in our company look at my log files they are adament this is a bug in your software.

A segmentation fault itself is generic, but the details in the report clearly show accessing a memory address 0x000000000… --> that is an uninitialized pointer.

also they have been very implicit with the following statement:-

“a segmentation fault (on non-faulty hardware) is a bug, no matter how broken the input may be”

In answer to your other question my Scrivener file is 245mb i expect the epub output to be in the region of 50-60mb.

Oh no, definitely have not ruled out a bug, I just meant to say a segfault all by itself doesn’t help us know where it might be, especially with the Scrivener-specific information in thread 0 looks to be wiped. But fortunately (depending on how you look at it!) your project repeatedly triggers it, so getting a reproduction should be possible one way or another.

My preliminary guess, just based on what most frequently can cause compile to crash, is that an image inserted into the draft is tripping things up. It might be possible to test that theory with a plain-text compile rather than something that requires image processing, like ePub.

The size of the output sounds fine to me. We have seen some issues with stability in very large compiles, but these are more in the neighbourhood of 400mb.

Hi Amber,

Now i am really confused and at a loss as to what to do based on your suggestion i compiled my project half at a time.

Compile A - 1st Half of project which contains most images - Compiled no problem and created Epub 56mb

Compile B - 2nd Half of Project which contains a few images and three books with footnotes and compiled no problem and created epub of 6.5mb.

So as you suggested splitting and compiling the project with A and B i was expecting one of them to fail but both compiled without a problem.

I am really frustrated that i will never get to the bottom of this :frowning:

Update on this problem.

I went back to an old version of this project, the old version had two novels that contained PNG images however it still compiled successfully despite the epub output being 345mb it worked fine. In the non working project i had already converted the images in these two novels from png to jpeg to bring file size down.

At this point i copied the two novels from the project that was not working which i had already converted png to jpg images at this point i compiled again and this was successful and i had an ePub output of 57mb.

At this point i then went to compile again but this time i changed the following compile settings to what i needed:-

Separators - all sections changed from empty line to section break (see attachment)
Formatting - Ticked title for all levels and set title to be in the centre (see attachment)

After this when i compiled again it was slower i am presuming due to changing the compile settings but again it got to the end of the compile and then came up again as previously that scrivener has quit unexpectedly.

I need to know what is going on with this can someone please help?

When i re-opened the project again it said rebuilding search indexes.

One compile option you changed that would impact what content is included in the output is Title checkboxes in the Formatting pane. Try this then: turn off the “Text” checkboxes for everything, so that you’ll basically just be compiling a long list of titled sections. No images, no text content, just titles.

That can happen after a crash, it is just a precaution.

So the second time i made a copy of my back i again compiled the 345mb epub. Once i had confirmed that i deleted the two png novels and replaced with the same novels containing jpgs which brings the pub down to 57mb.

However after replacing the novels i ran the compile again with the same settings disabled as per my previous message i wanted to do this to confirm it would run before i just compiled with titles set as you suggested.

But this time it got to the end of the compile and it did not close but the spinning pin stopped and the compile button became available again but the blue bar was still filled up. I have read in forum that this is due to running out of memory but how could it not run out of memory compiling a 345mb epub and then run out of memory and not complete compiling a 57mb pub? On both occasions of the 345mb working and 57mb failing all compile settings remained unchanged. No titles enable and no section breaks.

I think your program has a memory leak, and as i mentioned in my previous message the segmentation fault when it closes is due to your program misallocating memory.

I think the best bet would be for me to make my broken project available to you to download via my dropbox so your development team can debug and find the root cause of the problem.

I have spent all day compiling over and over again and the compile is taking so long its very time consuming doing it again and again. I cannot see that it is anything in my project causing it as i said earlier i split and compiled A and B and both compiled separately no problem.

Also it is not possible for me to split the project as every section of the project references other parts of the project main table of contents, sub table of contents every chapter links back to main and sub table of contents.

I agree, I just wanted to exclude a few obvious things first before suggesting that. Please send your DB link to our support address and flag this forum thread URL so that whoever gets your message can alert me.

In the meanwhile, we should have done this earlier, but enable the “Show internal error alerts” option in the General preference pane. If any exceptions are thrown you’ll get an immediate alert rather than having the software potentially limp through into a broken state.

That’s understandable, and it is rather difficult to merge multiple ePub files together anyway. My suggestion to test individual sections was more to see if the problem could be isolated to a particular piece of content.

Hi Amber,

Another strange day with this i have been working with the broken version this morning with the following results.

  1. Turned on internal alerts and the full project for the first time compiled without a problem. And this was even with title boxes checked and section breaks set.
  2. Compiled second time and this time it reverted back to original problem at the end scrivener closed unexpectedly. No alert was displayed after turning internal alerts setting on.
  3. Did cold reboot of machine and third time it compiled again no problem.
  4. Did another cold reboot and compiled again and this time it displayed the same problem it got to the end and came up with Scrivener closed unexpectedly.

Again when failing it is reporting segmentation fault for accessing invalid memory block.

I have sent email from my dropbox to download the the project i have also included in the zip file a word document with screenshots of each section of my compile settings.

One thing i have noticed is that when it did work the two times the compile starts a lot quicker and finishes quickly. When it does not work it starts and compiles very slow right from the word go. So i can tell if its going to fail depending on how slow or quick the compile starts.

I do have an epub for this project now under 50mb but i need to compile again once proof read is done and i add my front matter in. Also have other large boxset projects i need to compile in future.

I really love your program but the unreliability of the compiling to epub has dented my confidence a little, i hope we can get to the bottom of the problem as reading through forums other people seem to have random problems with compile crashing.

Also would like to thank you for your help so far it is frustrating but you have been very helpful so far and for that i am thankful.

Another update on this problem since we last spoke:-

I have done another two projects since this problematic project that kept giving segmentation fault when compiling.

However on another project yesterday that is only a 45mb scrivener file does not contain any images, or footnotes just text i went to compile and inadvertently left the compile set to print and again it got to the end and reported Scrivener closed unexpectedly.

Looked in the console error log and it reports the same Segmentation Fault 11. I compiled a second time this time selecting the correct output of EPUB and although it compiles very slow for such a small file it did finish compiling.

Interestingly the first time it did not compile it was just set to compile text and not titles. Second time compiling successfully i added titles in.

(Firstly, sorry, I thought I sent this a while back.)

All right, thanks for sending in the project and info. The good news is that I got a crash as well on my first compile attempt using the settings that were saved into the project. I’ll be working to narrow down the cause as best I can. But a live example will make debugging a lot easier, too.

It really is a big project though. I don’t want to print any particulars about it here, but I’ll just say the development and testing process did not anticipate that many millions of words in a single ePub volume. We have done multi-million word tests, but mostly just with the robustness of the user interface itself, not with the anticipation that so much would be used to export a single volume. So there may be some upper limits to the current optimisation. We’ll do our best to find out, but that would be my first tentative guess, especially given the nature of the crash and the scale of the ePub.

What sounds (somewhat) hopeful is that on occasion you can get it to compile. It’s not pretty by any means, but what would be fairly safe is to get to the point where you need to compile, then use File/Back Up/Back Up To… and save a zipped copy in the same folder. Now compile, and if you note the symptoms that will lead to a crash, simply force quit the software. Reboot, whatever you need to do, then extract a fresh copy from the .zip and try again. You won’t risk any data loss because the versions of the project we’re force-quitting on are being discarded, and a pristine copy produced from the .zip. I use this technique when I’m testing projects like this that are misbehaving. Just unzip, tweak some stuff, try it, crash it, unzip a new one and start again. In your case you’d just be trying compile over and over until the signs look good for a successful compile.

Beyond that, if you’re to the point where you’re basically just proofing the thing and making little copyedits here and there, I would consider transitioning from the Scrivener phase to the design phase of a project, and using a tool like Sigil or Calibre to edit the ePub directly. That could be easier and more efficient at this point, again depending on the phase of the project.

If we’re lucky, we can get whatever is happening squashed soon, but I of course cannot make any promises (especially with Keith working on iOS development right now). Thanks again for your report, helping in tracking it down and sample data! I hope you have a (semi-)workable way to continue progress on this for now.

Hi Amber,

Thanks for the feedback i really hope it can be resolved is obviously a bug in the program if you say that scrivener does not support that amount of data and was never anticipated for that sort of use it would be useful to know what the supported service level agreement for Scrivener is.

My problem is that i have invested a lot of time using your program to much time for me to reconsider looking at other options.

An important point to note is that this is not specific to compiling to epub i have also had this problem when compiling for print. This was done by accident without changing to epub.

I would take comfort that it has compiled but to be honest i have only ever had it compile twice out of roughly 30 attempts which is not really a reliable baseline to work against.

I do really appreciate your comments and i do not want to be negative but if you have done multi million word tests with the interface from an end user point of view the logical next step from using the interface is to use the compile the robustness and reliability should be consistent across both functional areas.

The full lifecycle for a user of scrivener is interface and then compile which gives me another problem with your suggestion of using Sigil or Calibre this is of course based on the fact i can compile it to use in those applications.

I hope you can find a solution appreciate developers are working on other things i work as a software tester myself and know that its better to have a stable product and baseline rather than adding new features.

By the sounds of it that might not be the case in this instance :frowning:

It sounds like you might be under the impression that Scrivener was created to be/intended to be a single tool for ebook creation, from content composition to final ebook editing/proofing. If so, that’s not the case. Sigil and Calibre are intended to be editors that give you full control (well, as full as the various ebook formats allow) over your ebook layout.

Scrivener is not. The compiler functionality is there to help you get your content into a single document in as consistent of a fashion as possible despite how you wrote it and arranged it and edited it and formatted it inside of Scrivener.

Think of it like digital photography. Yes, you can use a smartphone or tablet with graphics filters and quick-edit software to take some amazing pictures and publish them quickly. But those smartphone cameras and quick filter programs don’t work for all occasions. Sometimes the photographer needs to port the pictures over into Photoshop or another full-featured graphics editors to draw the very best out of the picture and obtain precisely the image they see in their mind.

Scrivener has a compile function to epub so i think it is fair to assume it is intended to be used as a single tool for ebook creation. If it was not why would it include this functionality!! And as i have stated before Sigil and Calibre can only be used once you have a compiled file which is not working. Based on your analogy Microsoft word is not intended to have a save function instead you should copy all your text from your word document into another editor and then save it.

Sorry i do not agree with any of your comments or your analogy if you read through my thread you will notice that scrivener is giving a seg fault and if the seg fault is not hardware related which it is not then it is a software bug.

I understand that you’re upset about the compile bug, but you need to be working with Support to help fix that – nobody on the forums can do that.

As for the rest, you can disagree all you want, but everything I said about the intent comes straight from the folks who write and support Scrivener. Going back to my analogy, you wouldn’t open Photoshop with a blank screen and use the various tools to create your picture bit-by-bit. (That would be like using Sigil or Calibre to write an ebook from scratch – yuck.) No, you open up existing media files – created in some other tool, whether that be a digital camera or a scanner or another graphics editor – and then edit them with the various filters and tools and layers and such. That’s using Sigil or Calibre to take an existing epub file – created in some other tool such as Scrivener – and then editing the epub layout to tweak it the way you want.

I agree it’s pretty frustrating to not have your book compiling, but once you and Support get that straightened out, I think you’ll see what I mean – Scrivener was never intended to be the tool you use that gives you precise control over every aspect of layout that you can get in the epub format. It gets you a basic, hopefully well-formed epub file that you can then polish off in an editor designed to do that. Just like Scrivener isn’t intended to produce typesetter-ready output for those of us who submit manuscripts to a publishing company.