Scrivener Doesnt fully load

I’ve been having this problem for a while where scrivener is failing to load properly. its sort of random, one time it might load then another time I start a new project, the template folders are blank pages, no writing on the character sketch and setting sketch. The 1st folder when you open your format is also blank the folder that gives you the description about your format. it usually has “About This Template” or “how to use this template” that page is all blank too. its crazy I just bought this program a while ago and haven’t been able to use character sketches or anything properly yet. I’m running windows 10 but been having this problem since windows 8.1

I have the exact same problem. Still on Windows 8.1 but will probably switch to Windows 10 soon.