Scrivener on VM, cannot launch in RDP session

Scrivener Scrivener for Windows
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1

Just installed the latest version on a new Windows 11 virtual machine (VMWare). The programs launches normally from the VM console, but when I try to open it in an RDP session it crashes. The error message in the event viewer is:

Faulting application name: Scrivener.exe, version: 3.1.5.1, time stamp: 0x64a69997
Faulting module name: vm3dgl64.dll, version: 3.6.0.0, time stamp: 0x66a16726
Exception code: 0xc0000005
Fault offset: 0x0000000000e3696d
Faulting process id: 0x1AF0
Faulting application start time: 0x1DBA32229218E8A
Faulting application path: C:\Program Files\Scrivener3\Scrivener.exe
Faulting module path: C:\WINDOWS\SYSTEM32\vm3dgl64.dll
Report Id: 56558558-bb2c-450c-9188-786fb937fc0b
Faulting package full name:
Faulting package-relative application ID:

2

I don’t have a full answer for you, but that Exception Code means “Access Denied”, so I would start with examining permissions into the VM with the Remote Desktop Protocol. This does not look like a Scrivener error, but a problem between the VM and access via RDP.

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3

Another clue is the module that failed, which appears to be related to graphics level access. If it is a permissions issue, check to see if access to the graphics drivers and subsystem is something that can be blocked when remote.

4

This article may help get you started with solving the problem.

5

Found the answer!

There’s an incompatibility with the new VMWare Tools package and OpenGL. It seems to be affecting several different software packages.

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6

Okay, yes. I think we do use a little OpenGL, as a tertiary dependency for some of the media playback features, I believe.

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