A project on ipad, i’ve been using for a year+, is stuck on a file I tried to open which now has a spinning wheel. Scrivener will eventually crash. When i reopen the project it opens to the stuck file with a spinning wheel. I can do nothing else and eventually it will crash Scrivener.
That file has an image from dall-e. It has been quite a while since I have opened that file, but it was never a problem before.
All other projects seem fine. I do not want to open the troubled project elsewhere (MacBook), until problem corrected.
I have restarted the ipad which does nothing to correct the problem.
Next, I will delete the Scrivener app from my ipad and reinstall. Is there something else I should first try?
Thanks for any help.
Actually, I wouldn’t recommend deleting the app and reinstalling unless you’re sure you have good backups of your other projects first on your iOS device.
We have this Knowledge Base article that explains how to create manual iOS backups.
Apple do not permit apps on their mobile devices to interact with the data in another app. That restriction prevents us from having the Scrivener app automatically back up the user’s information to the Files.app or Dropbox.app.
Deleting the app will delete the data as well unless you have those backups saved elsewhere.
I would try moving that project out of Dropbox on your computer, ensure it will still open correctly, and then try syncing it back to the iPad rather than deleting the Scrivener app.
That way, you can see if the project is still working correctly and have a recent backup on the computer if needed.
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Thanks for the speedy response.
Originally I set up my “New” Scrivener projects on Dropbox in a folder called Apps, as was recommeded by Scrivener. I believe it set it’s self up with my following along clicking the recommeded folders, etc. Everything syncs fine between devices–MacBook, iphone, ipad. No real problems, other than my own fault (not closing…)
Scrivener itself was loaded to my hard drive and I have backups on my hard drive.
I assume if I delete Scrivener from my Mac or my iphone or my ipad, my projects will be fine. I assume I just need to “Open” from where they are located.
My problem is with the iPad app. With that info, I should be able to delete the iPad app and reinstall it, correct. And that may recrify my problem–project hung up on a file in a project?
If there is no other suggestion I will do that tomorrow or so, delete and reinstall app on iPad.
Thank you much for your time and information.
Before you go through the steps of deleting the app, you might instead open the Settings.app on your iPad and scroll until you locate the Scrivener icon.
Tapping it will show the Scrivener app’s settings. If you scroll through those, you’ll find a “Reset Scrivener” option.
Tapping it will show several settings that you can test out. I’d start with toggling on the “Clear Dropbox Sync Cache”. Then, you’ll need to open Scrivener on this device and swipe Scrivener completely off the iOS device’s multi-tasking screen to completely close it.
Closing the app is what toggles that setting to run.
Another one to try is the “Reset Project Search Indexes”. Again, opening Scrivener and swiping it off the multi-tasking screen will close it and run that search engine reindexing command.
I’d start there and perhaps restart the iPad before deleting any apps. The iOS backups that Apple does are an “all or nothing” backup, meaning you have to restore every app’s data or none.
The couple of times I’ve restored my full iPad’s data that way was a pain, so I’d rather use other tools than delete an app and hope reinstalling it works.
Too often, that’s how I permanently lose data on my iOS devices.
Thanks RuthS for your time and info.
I do not understand why that file with an image on it will open fine on my MacBok, iPhone and smaller iPad, but spinning wheel until crashes Scrivener on my larger (problem) iPad.
Anyway, i made a new file on my Mac and transferred the info with image (corrupted file?) to the new file and saved. Then deleted the corrupted file. Now the problem seems to be rectified. The new file opens on the problem iPad and there seems to be no problem.
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