Scrivener Upgrade 1.9 -> 3 hanging

Hi,
I’m trying to upgrade to Scrivener 3. I purchased in 2020 and qualify for the free upgrade. The installation has gone through that process and confirmed but it is just hanging now with an empty window and on the Scriverer Trial window where it is marked “Free” with coupon details, it just says “Buying”.
What should I do?
Thanks

Hi Lesley, and welcome to the forum.

Please use the email links at the bottom of our contact us page to start a help ticket.

For privacy reasons, we won’t handle licensing questions on the users forum.