smart quotes not appearing

When I set up my first project my Word options were for straight ones, but I’ve laboriously gone through all 22 complete chapters and the first part of 23 hanging them to curly/smart ones but when I typed the first new paragraph (opens with speech) I saw a straight quote!

Thinking it may be a hangover from the original format I then made a new chapter file and not only was the quote a straight one, but the font wasnt right either: it is Cochin as opposed to Arial. Why? What have I not done?

Some ideas:

  1. Check Preference > Corrections > Use smart quotes

  2. You can change all quotes with a single action: Format > Convert > Quotes to Smart Quotes

  3. Type quote marks rather than primes: … ion-marks/