I tried to upgrade my software. When I clicked on “Upgrade from a previous version.” It apparently generated a discount code. However when I went to the store it just was a blank screen. Now when I try and upgrade again it says it already generated the discount code which I don’t have. I try to buy it from the store to see if it applied the discount to my account and it still wants to charge me. How do I claim my upgrade?
These are the instructions. At the bottom it says what to do when the store fails.
LL staff (which I am not) don’t treat license issues through the forum.
Contact them directly :