Trial Expired (but I bought Scrivener two years ago?)

This is an issue I’m only now confronting, it’s been like this for a few months now and I can’t stand writing on google docs anymore. I bought Scrivener in June of 2017 and it’s worked like a pro until around December of last year. I don’t remember when exactly, only that at some point I tried to log on and was alerted that my trial period had expired and that I must purchase a license to have access to all my previous writings.

I can’t access any of Scrivener at all, effectively freezing all my writings until I buy a new license. I know Scrivener doesn’t delete files, so I’m not mortified, just annoyed. So unless the trial period is over two years long, I’m not sure what to do about it. I could buy the license again, it’s $40 I’ve already paid but I’ll do it if there’s no other way. I doubt I remember my old password or username if such things are required to reactivate my account (it’s been two years and I haven’t been asked to put them in once, so if they’re out there, I don’t know what they are). Worst case scenario, I can buy another account because I have most my writing backed up on other sources. This is just very inconvenient so if anyone knows how to undo this trial expiration that’d be much appreciated.

Thank you!

Contact the L&L support team directly, they don’t handle licensing issues via the forum (for privacy):

If you don’t hear from them pretty quickly, be sure to check your spam folder. Support replies routinely get labeled as spam.

And don’t buy the software again. They’ll sort it.