I have removed the post
Where have you sent your email?
When?
Checking your SPAM?
Checking your email address was entered correctly.
I say this because L&L are normally pretty good at responding. Obviously they are in a different time zone to many markets.
Apart from that, have you done a licence search on the L&L web site? There is a way to look up your licenses on the L&L site. If you’ve purchased the upgrade, it should give you the license number required to take it out of trial mode.
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YES, Of course I entered my licence, I did write such in my question. I recieved an email but it states the same circular info that is on the website, so its of no help whatsoever. All I want to do is upgrade and I have my licence etc but still keep getting the same silly message… Have not heard from a human as yet from support
What address did you send the email?
it is an email address I have had for a while support@literature&latte.com. Perhaps it is incorrect.
Yes, per Per I lost my licence number, what can I do to get it back? / Purchasing and Installation / Knowledge Base - Literature and Latte Support, yes, you seem to have an incorrect email address
you appear to have an incorrect email address.
I doubt you’ll find “something else” that cares more about customers than Literature & Latte. If you do, let us know!
Which version have you downloaded and installed?
Why are you publishing your licence code on an open forum? That bit of negligence alone will lead to someone taking hold of your unique code and using it or selling it off.
Thank you. Just wasnt thinking, so frustrated re the whole business, just didnt think. I thought I would show the message in case customer service could advise. Thanks, I removed it. It cant be used without verification of my email address.
Do you mean the first one I purchased or the new one I am trying to purchase?
I just checked our support queue, and I’m not seeing any emails from the address you used here in the forum. Please open a support ticket, here:
https://www.literatureandlatte.com/contact-us
[Note that ‘&’ is not a legal character in domain names or email addresses. Our email addresses are all in the ‘literatureandlatte.com’ domain.]
We’re not able to answer licensing questions here in the forum for privacy reasons. If you haven’t heard from the support team in a reasonable time, please send me a direct message here.