HI, I have been using the v3 beta for a while now.
I purchased a license (see attachment) a while ago in august.
[attachment=0]paid.JPG[/attachment]
But now after installing the Full V3 version (since we were at the last beta)
It doesn’t work anymore. I already contacted scrivener via fakebook, posted in the scrivener group + mailed scrivener twice, but still got no response.
I have been suggesting people to use scrivener all the time, but now I’m not so sure anymore, this has been an terrible support experience. I’m in a hurry with my project, and have been waiting for almost a week now for contact and support to get my license working again!
My email is rpdacostaneto@gmail.com
The licence you bought last August was a V1 licence; there were no V3 licences at that time. You need to follow the procedure for upgrading from a former version—it doesn’t matter that you have never run V1. You will be asked for your existing licence … the one you bought last August. When you enter that, it should tell you you are eligible for 100% discount. Just follow through the various steps.
Mark
Hi Mark, I just did that.
U upgraded and successfully received a V3 license (so it seems)
But now I get this error
Blacklisted serial number (I just got that serial 2 seconds ago)
[attachment=0]scrivener3.JPG[/attachment]
I think someone else got that, so (1) as always, check your antivirus which may be blacklisting it; (2) see if you can find the other thread; if all else fails contact Lit&Lat directly; they can’t deal with licence issues through a public forum.
Mark
I tried contacting them, emailed a few times already, and tried facebook PM also. No response yet.
EDIT: I now realize that you were not running the beta, so this might not work for you. This still applies to beta testers.
I think I know what might have happened.
The default install for Scrivener Beta is
/Program Files/Scrivener
The default install for the Scrivener Official release is
/Program Files/Scrivener3
Unfortunately, the installer does not rewrite the old shortcuts, so the Scrivener shortcuts still point to the old beta directory.
[size=150]Try this (assuming you are on Windows 10): [/size]
- Copy the following line, which is the actual location of the Scrivener Official executable file:
- Click on the Start icon
- Press Control-V to paste the location of the .exe file
- Hit Enter
When I click on
C:\Program Files\Scrivener3\Scrivener.exe
Directly it takes me to this panel. (trial expired)
[attachment=0]opening.JPG[/attachment]
I already went trough the upgrade process. and that got me to the previous error (licence blacklisted)
Apologies, I was assuming for some reason you were running the beta version.