HI, I have been using the v3 beta for a while now.
I purchased a license (see attachment) a while ago in august.
But now after installing the Full V3 version (since we were at the last beta)
It doesn’t work anymore. I already contacted scrivener via fakebook, posted in the scrivener group + mailed scrivener twice, but still got no response.
I have been suggesting people to use scrivener all the time, but now I’m not so sure anymore, this has been an terrible support experience. I’m in a hurry with my project, and have been waiting for almost a week now for contact and support to get my license working again!
My email is email@example.com
The licence you bought last August was a V1 licence; there were no V3 licences at that time. You need to follow the procedure for upgrading from a former version—it doesn’t matter that you have never run V1. You will be asked for your existing licence … the one you bought last August. When you enter that, it should tell you you are eligible for 100% discount. Just follow through the various steps.
Hi Mark, I just did that.
U upgraded and successfully received a V3 license (so it seems)
But now I get this error
Blacklisted serial number (I just got that serial 2 seconds ago)
I think someone else got that, so (1) as always, check your antivirus which may be blacklisting it; (2) see if you can find the other thread; if all else fails contact Lit&Lat directly; they can’t deal with licence issues through a public forum.
I tried contacting them, emailed a few times already, and tried facebook PM also. No response yet.
EDIT: I now realize that you were not running the beta, so this might not work for you. This still applies to beta testers.
I think I know what might have happened.
The default install for Scrivener Beta is
The default install for the Scrivener Official release is
Unfortunately, the installer does not rewrite the old shortcuts, so the Scrivener shortcuts still point to the old beta directory.
[size=150]Try this (assuming you are on Windows 10): [/size]
- Copy the following line, which is the actual location of the Scrivener Official executable file:
- Click on the Start icon
- Press Control-V to paste the location of the .exe file
- Hit Enter
When I click on
Directly it takes me to this panel. (trial expired)
I already went trough the upgrade process. and that got me to the previous error (licence blacklisted)
Apologies, I was assuming for some reason you were running the beta version.