Pilots live and die by checklists. Every task that you might want to do on an airplane is detailed in a checklist, including recovering from emergencies.
On some emergency checklists, the first step is “Wind your watch.”
Why? Because if you’re at a reasonable altitude nothing bad is going to happen instantly, but a lot of bad things can happen if you panic and start yanking controls and flipping switches. The best thing to do is sit back, take a deep breath, and take the time to calmly evaluate the situation.
Same with computer problems, particularly missing data problems. Nothing will change while you stare out your office window. A lot of things can change for the worse if you start randomly opening every project on your computer.
So what should you do?
First, wind your watch.
Second, determine where Scrivener’s automatic backups are. If Scrivener is currently open, you can find them by going to
Mac: Scrivener → Preferences → Backup
Windows: File → Options → Backup
Using Finder or Windows Explorer, not Scrivener itself, move the entire contents of this folder to any convenient location. This will ensure that you don’t overwrite a potentially good backup accidentally, thereby potentially making the problem worse. If you are working on multiple devices, take steps to protect whatever data might be stored elsewhere, too.
Third, determine what has actually happened. Did you open an old version of the project? Does data appear to be missing? Is Scrivener reporting an error? What does the error message suggest?
Using Finder or Windows Explorer, not Scrivener itself, search for all .scriv folders. This will locate all Scrivener projects on your system. Many “missing” data issues are ultimately traced to situations where the person was simply working in the “wrong” version of the project without realizing it.
If you get to this point and still aren’t sure what’s going on, seek help. Read the manual, search our online help materials, ask a question in the forums, or open a support ticket. If for whatever reason you need to address the problem without waiting for a response, make sure to back things up at every step. The last thing you want is to make a bad situation worse by deleting or overwriting potentially useful data.
Katherine